HP forum


HP Printer 4250 -- How can the printer be cleaned?

by J789789 / December 2, 2012 4:39 AM PST

Printer is placing the same "smug" marks on each page it prints? How can this be cleaned?

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: HP Printer 4250 -- How can the printer be cleaned?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HP Printer 4250 -- How can the printer be cleaned?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Have you read the user guide?
by wpgwpg / December 2, 2012 5:02 AM PST

Every printer I've ever had comes with a user guide which describes trouble shooting as well as cleaning procedures, how to replace the ink/toner, etc. Have you read yours? If you've lost it, you can in all likelihood go to the HP web site and download it. Contrary to what some people seem to think, reading the user guide won't give you leprosy. Wink

Collapse -
Cleaning Printer
by J789789 / December 2, 2012 6:35 AM PST

Thanks for the response --- yes I had consulted the user guide but the copy that came with printer (previously owned printer) did not give the specific instructions for the "menu" buttons. However your response brought me to the "menu map" function that does give instructions for forcing a cleaning page to be printed.

Ran cleaning page three times.

Smug continues down left side of paper--gives the impression of three whole punched paper--as if the holes are printing?? Manual cleaning steps shown on HP manual also did not remove the smug image?

I am wondering if there is a special type of paper to run, or some commercial product that attacks this type of problem?

Do appreciate the feedback,

Collapse -
The last time I did this
by R. Proffitt Forum moderator / December 2, 2012 6:23 AM PST

We had another HP and after we read the manual and the HP.COM site, in short it summed up to removing the cartridge and with a clean paper towel (dry) we wiped off the rollers and dusted it out. We put in a NEW cartridge and it was fine.

Some folk can't put in the new cartridge and will have to wait till the toner runs out.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.