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Question

HP Printer 4250 -- How can the printer be cleaned?

by J789789 / December 2, 2012 4:39 AM PST

Printer is placing the same "smug" marks on each page it prints? How can this be cleaned?

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All Answers

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Answer
Have you read the user guide?
by wpgwpg / December 2, 2012 5:02 AM PST

Every printer I've ever had comes with a user guide which describes trouble shooting as well as cleaning procedures, how to replace the ink/toner, etc. Have you read yours? If you've lost it, you can in all likelihood go to the HP web site and download it. Contrary to what some people seem to think, reading the user guide won't give you leprosy. Wink

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Cleaning Printer
by J789789 / December 2, 2012 6:35 AM PST

Thanks for the response --- yes I had consulted the user guide but the copy that came with printer (previously owned printer) did not give the specific instructions for the "menu" buttons. However your response brought me to the "menu map" function that does give instructions for forcing a cleaning page to be printed.

Ran cleaning page three times.

Smug continues down left side of paper--gives the impression of three whole punched paper--as if the holes are printing?? Manual cleaning steps shown on HP manual also did not remove the smug image?

I am wondering if there is a special type of paper to run, or some commercial product that attacks this type of problem?

Do appreciate the feedback,
Jim

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Answer
The last time I did this
by R. Proffitt Forum moderator / December 2, 2012 6:23 AM PST

We had another HP and after we read the manual and the HP.COM site, in short it summed up to removing the cartridge and with a clean paper towel (dry) we wiped off the rollers and dusted it out. We put in a NEW cartridge and it was fine.

Some folk can't put in the new cartridge and will have to wait till the toner runs out.
Bob

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