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HP Pavillion dv7 problems :(

by sarizar / April 10, 2011 3:34 AM PDT

Hello,

I'm at a loss for what to do, as I can't find anyone who is having similar problems as me when I search for answers.

Please bear with me, because I don't know that much about computers (internally). If anyone needs any more information, I would be happy to provide it... if I can find it lol.

Anyway, I've had my HP Pavilion dv7-1245dx Entertainment Notebook PC for almost two years. It's a 64-bit, 4.00 GB RAM, AMD Turion X2 Dual-Core Processor, in that ugly copper color (I didn't pick it). Over Christmas break, my computer was telling me that I had a battery failure (same battery the computer came with), and that I needed to get a new one. My warranty didn't cover a new battery, so I had to shell out for a new one. I bought 2 HP 8-Cell batteries from Best Buy. When I installed the battery, my computer didn't recognize it and gave me the same battery failure message. However, the battery charged and discharged perfectly fine (better than the battery that came with the computer), so I didn't do anything about it.

My computer has a tendency to get really hot, and the fan is incredibly loud. I clean out the vents with compressed air and when I use it in bed, I keep it on a laptop table designed to help airflow.

A few days ago I was in bed watching a movie with my laptop on the laptop table. I check my battery pretty consistently so that I know approximately how much time I have before I have to get out of bed and plug my computer into the AC Charger. When I looked at the battery last, it was near 40% remaining. A few minutes later, the computer simply shut off. The fan wasn't making any loud noises that made me think it was overheating, but I'm not sure. It refused to turn back on until I plugged it into the AC Adapter, when it gave me the message that my computer hadn't shut down properly and how I wanted to restart, blah blah. I thought that maybe I wasn't paying close enough attention and that I maybe misread how much battery life was left.

When the thing restarted, I checked the battery and it said "38% remaining, charging". Now I thought that maybe it was the battery. Since I didn't have much to do, I shut down the computer and stuck in the 2nd battery that I bought a few months ago. I let it charge overnight like you're supposed to and then the next morning booted it up and unplugged it so that the battery could discharge. I charged and discharged it a couple of times throughout the day, and it seemed to be working just fine. Yesterday (2 days after I installed battery number 2), my computer again shut off after a while when it was unplugged, this time the battery was around 50% remaining.

I'm completely dumbfounded! It's not like I unplug the computer and it immediately shuts down without the AC Adapter. It just won't use all of the battery, and only occasionally. I've never had any problems like this in the 2 years I've had the thing.

Also, I run on Windows 7. When I restarted my computer for the first time after it shut down, I got a message that I was possibly using a pirated copy of Windows 7. I know that I'm not because I purchased it from my university about 6 months ago and have never got an error message like that before, so I don't know if that's relevant. Every time I've restarted it since then, I get no message.

Any and all suggestions are welcome. I've been looking for an excuse to get a new computer, and if there isn't a cheap solution to this problem, this may just be a reason. I'm a student so I need to bring my computer with me places, but I can't if I can only depend on the battery lasting a whole 45 minutes! Not to mention that the beast eats battery really quickly, anyway.

Look forward to some theories!

Sarah

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Collapse -
Looks grim.
by R. Proffitt Forum moderator / April 10, 2011 3:54 AM PDT

The battery system on these are often calibrated to the battery you put in and did not support swapping without a calibration.

HOWEVER your post about purposely discharging and charging is a red flag. Given these batteries are only rated for 300 cycles, why would anyone waste cycles like that or not keep it on AC whenever possible?

Your battery bill looks like it will keep going up.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00817650&lang=en&cc=us&contentType=SupportFAQ&prodSeriesId=3999447&prodTypeId=321957

If you swap the battery, you get to recalibrate.
Bob

Collapse -
RE: Looks grim.
by sarizar / April 10, 2011 4:12 AM PDT
In reply to: Looks grim.

Thank you, I will definitely try recalibrating and see how that will help.

I have heard mixed things on the discharging batteries thing. When I went in to buy the new batteries from Best Buy, the guy that helped me told me that it was bad to leave your computer plugged in to the AC Adapter all of the time without discharging the battery often enough. He told me when I installed the battery to charge it and discharge it back to back 2 times and then to charge and discharge it at least once a week after that.

Like I said, I don't know a whole lot about the inner-workings of computers and computer parts so I just trusted that guy since I assumed he knew what he was talking about.

In any case, thanks for the suggestion!

Collapse -
Sorry to hear such advice.
by R. Proffitt Forum moderator / April 10, 2011 4:52 AM PDT
In reply to: RE: Looks grim.

Let's keep it simple. 300 Cycle battery. How are you going to use those cycles?

At the office, laptops are plugged in for years and we find machines with batteries that still work years later. Not that it as good as new but seems the old issue that gave the advice of not using AC has been corrected over a decade ago.
Bob

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