Laptops forum

Resolved Question

HP Pavillion DV7 not reading blu rays :( help

by Emperias / December 2, 2012 2:44 AM PST

Hello,i have a Pavillion DV7,with a blu ray disc drive,but however,when i insert a bluray,it doesn't do anything,it makes some noises like when it's reading a dvd,but then he doesn't do anything anymore,help please Sad

Running W7 64 bit,don't have mediasmart installes,do i need it?if so,where do i get it?tried installing it like 4 times,but it never installed correctly ...

Help please :;(

Emperias has chosen the best answer to their question. View answer
Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: HP Pavillion DV7 not reading blu rays :( help
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HP Pavillion DV7 not reading blu rays :( help
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by Emperias

Collapse -
Re: Blu-ray
by Kees_B Forum moderator / December 2, 2012 2:57 AM PST

Seems the drive is defective. Try another one.

If Mediasmart came with the machine, you should have it. From the description it lets you view movies and photo's (and TV if your hardware supports is) and listen to music. There's other software also that can be used for such function. So I doubt if you can say you "need it". It's rather strange that you don't know how to get it, but somehow found the installer. Since you don't tell why that didn't work, all I can say is: contact the maker.

Kees

Collapse -
Answer
by Emperias / December 2, 2012 3:14 AM PST
In reply to: Re: Blu-ray

i got the installer from HP's sites ... when i instal,it says,did not instal correctly,as i already mentioned ...

Collapse -
As I said:
by Kees_B Forum moderator / December 2, 2012 3:35 AM PST
In reply to: Answer

All I can say: contact the maker. That's HP Customer Service.

Kees

Collapse -
Over at hp.com there's a CHAT button.
by R. Proffitt Forum moderator / December 2, 2012 3:52 AM PST
In reply to: Answer

But my last experience with HP repair resulted in a dead laptop. Because of that my advice is to return units that are broken rather than risk HP's repair system.
Bob

Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.