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HP m9340f error BIOHD-8 on C drive

by whtwolf63 / February 5, 2009 7:58 PM PST

I purchased this machine 9-20-08, and straight out of the box Windows would not start. After hours on the phone I was able to get it started up, but it kept crashing, and had to return it for repairs to faulty graphics card that came in it.It has been working great up until this week.I leave it turned on all the time for my phone service, and I noticed that the fans had revved up, and then slowed back down, as it does when it shuts down or reboots after updates, so I flipped my TV over to HDMI2 to see what was going on. It had froze up, and I could not restart from the start menu, and had to force power off. It has crashed after a couple of minutes of start up every time since. The HP diagnostics fails my C:drive (ST3750630AS) saying SMART check BIOHD-8 error. I have checked the Seagate site to see if this is one of the Barracuda models that needed a firmware update, but it says that this drive is not effected after entering the serial number. I can not keep it running long enough to run the SEATOOLS on this hard drive, and really do not know what to do next except try a system restore from the HP partition, since my one time recovery disc burning was messed up by the initial graphics card malfunction that caused it to crash during burning at set up. Is this a HDD issue, or is there a software fix somewhere to try before restoring to factory set up?


Desktop PC with 2.66 GHz Intel Core 2 Quad Q6700 Processor, 8 MB L2 cache, 750 watt PSU

* 8192MB PC2-6400 DDR2 SDRAM memory (2x2048MB 2x2048MB OCZ gold), 2x750GB Seagate 7200RPM SATA hard drives, 500GB HP personal media drive
* NVIDIA GeForce 9500GS graphics card with 512MB dedicated video memory
* SuperMulti DVD Burner with LightScribe Technology, Wireless LAN 802.11b/g/n, LG Blu-ray reader
* Genuine Windows Vista Home Premium 64-bit

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Sounds familiar.
by R. Proffitt Forum moderator / February 6, 2009 1:30 AM PST

Last month my friends machine did much the same. I pulled the side cover and found the CPU heat sink would wobble because only 3 of the 4 retaining pins were holding. A little heat sink compound and getting the heat sink mounted proper and all is well.

This may not be your issue but a better than average PC tech would need to see your machine to see if this or other issues haunt your machine.
Bob

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Similar problem.
by rhandel / February 24, 2009 12:26 AM PST

Purchased 8/08 HP Pavilion Intel Quad core, 4Gb memory, 300Gb WD SATA Raid.

Received the BIOHD-8 error and HP is sending a new HD and software to rebuild one of the 2 drives. I'll update after I get it and rebuild. RAID 0 should be able to recover.

Also had a video card sent. Fan noise was the real problem with that.

They are also sending a tech to work on it after parts arrive. I told them I would cancel the tech if I got it working.

R.

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HP m9340f error BIOHD-8 on C drive
by whtwolf63 / February 24, 2009 6:12 PM PST
In reply to: Similar problem.

Since my last posting, I was able to install and run the Seatools on this drive and they came back with a good health report on all 3 of my drives. It has been working fine after doing a defrag and dskchk on C, until this morning when it crashed again. I have checked to make sure the heat sink was seated correctly, and all connections were solid. I am thinking about sending the drive back to Seagate for repair or replacement, and starting all over with a fresh install of the Vista 64 bit OS. My system is out of warranty with HP, so I guess it is time to go direct to the makers of the hardware. Does anybody have a better idea to try before I take this action?

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HP used OCZ RAM?
by R. Proffitt Forum moderator / February 24, 2009 8:22 PM PST

I wonder what happens if you use the RAM from HP?

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HP m9340f error BIOHD-8 on C drive
by whtwolf63 / February 25, 2009 5:50 PM PST
In reply to: HP used OCZ RAM?

I am going to try putting the original RAM back into it, disconnect the Blu-ray drive, and reset it to all default settings before I wipe everything out. If I end up having to do a full system restore it is not that big of a deal since it is new and has very little stuff on it. I will let you know. The graphics card has already been replaced by HP, and has been working fine.

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Drives check out. What about Video card?
by rhandel / February 25, 2009 1:35 AM PST
In reply to: Similar problem.

At one point there were a batch of REALLY bad video chips that caused this problem in a lot of Laptop PCs. I wonder if this is recurring. It was a bunch of video chips from Nvidia. I remember it mid last year, (May-July).

Search Nvidia video card recall for details.

I'll let you know if we still have the problem after replacing the drive and video card.

R.

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