Hi waynedoh,

I am sorry to hear about your experience with HP Tech Support. I work for HP and would like to review your case further. Please feel free to contact me at psgsocialmedia@hp.com. I will need you to include your contact and product information. Please include in the subject line Attn: Veronica-Cnet.

"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"