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HP G60-506US keyboard. Top row of keys (numbers/!@#, etc.)

by maxivo / September 4, 2011 1:41 AM PDT

I am helping a friend resolve a problem with this computer. The top row of keys (numbers/@ #$, etc) work fine in MS Word, but not in AOL email or Google, or any other Search engine. She cannot do add email addresses without the @ key. When you type the email address and try the @ key, the last letter of the name appears. My husband downloaded new drivers, the number pad is unlocked, and we cannot figure out why the row of key works in Word, but nothing else. Help if you can!

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All Answers

Best Answer chosen by maxivo

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Try this
by TWB404 / September 4, 2011 2:54 AM PDT

I had a similar problem and I traced it back to the HP Quick launch program. Open msconfig and see if HP Quick launch is set to start at start up. If it is, uncheck it and restart the puter and see if the the keys work. Quick Launch caused me so may problems that I finally uninstalled it.

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HP G60-506US
by maxivo / September 4, 2011 7:58 AM PDT
In reply to: Try this

My husband unchecked the Quick Launch, didn't work, then uninstalled it completely, and restarted computer each time. Problem still there. Any other suggestions? By the way, thanks for your help.

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Does it happen using IE
by TWB404 / September 4, 2011 10:35 AM PDT
In reply to: HP G60-506US

Sorry, I thought that might help. Have you tried IE or another browser beside AOL. I have not heard of this being a problem with AOL but they are know for weird problems.

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HP G60-506US
by maxivo / September 4, 2011 9:28 PM PDT

It happens anytime using web; tried using Firefox and did the same thing. He realized that the Quick Launch did not uninstall so is trying to do that again. Also will hook up another keyboard and see if that makes a difference. Do not have the problem using Word. The problem started at the same time an error appeared for a game (friend was not using it) so he uninstalled the game. I know that AOL causes problems but the friend is not computer savy and only knows that software for email so right now eliminating AOL is not an option unless she takes a computer course for dummies.

Appreciate your suggestions and help. This has been a real challenge!

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Success with the HP G60-506US
by maxivo / September 4, 2011 10:51 PM PDT

Thanks to you suggesting about disabling the Launch, which didn't help as you know, but got my husband thinking about disabling other start menu items...he fixed it. He started disabling and eliminating and it turned out to be GID Desktop Application (Strikeforce Technology) and once disabled, the keyboard worked fine. What a relief to get this problem solved! Happy

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I can use this
by TWB404 / September 5, 2011 12:30 AM PDT

When I teach young ins about the repair of items I always try to stress that what appears to be the wrong path can lead to what is causing the problem. To many times I have seen even the most experienced Technicians give up on an approach when they were staring right at what would cure it. Glad everything worked out.

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