i have bought his laptop on august of last year (2012)with product release, as i have been using hp laptops for the past 8 years. most of them are envy series.
i bought his HP spectre envy XT and man this was a wonderful machine an i7 with SSD and it works at lightning speed. everythig was so cool about this machine it was sleek and i can carry it aorund.
after a months use i started to notice a glich on the lid. while i type my laptops lid just gliches. like its shivering. i was annoyed by this. but it went of off notice after sometimes.
as i went into the second month the glitch was well noticebale anid it was very annoying. the screen moved front and back like its nodding to what i type, even now its doing the same thing.
as i went to the third month i heard a cracking noise from the laptop and i kept checking all around and i see the back cover of LCD LID was popped opened. i did a chat with the hp online chat. and took it the service center. what they did was just removed the whole back cover and glued it nicely. 8 days after i got it from the service center it popped opened again from the down low corners.
when i took back to service they returned the machine after three weeks with the whole lid cover changed. i was so happy with HP though it took that much time cause they did it under warranty. two months after the service the same thing happened. and i am reccomended to take this machine to service and all my work data is in this as i am travelling up and down here and there. cause i am a satcom dealer. so imagine the pain i have gone through.
it is not even a year. and three times to the service centre to fix the same problem. i also fixed an over heating issue and they replaced the mother board too. also a fan issue. now the battery last for 1 hour on performance mode and 3 hours on power saver mode. so basically i can't be away from a plug. back cover pops open every other month. this was a flagship machine they advertised and the price is $1399. i had 8 laptops of HP and had none of the issues. but this is the most expensive HP machine i bought and its giving me hell of time. its not one year but i have moved it up and down to the service centre 6 times already and two of the time to fix the back cover
can anyone tell and advise me how HP will understand that this laptop is bad and that there is a deisgn problem. the hinge is way strong for the lid as a result it pop opens. if any body wants any images kindly contact me on email@example.com i can provide.
this time i had the live chat support and they tell me to go get it replaced. so that means when the warranty is over either i extend it or pay from my own pocket to basically service an issue that the reason was HP themself. but if i sue them on a court i will be the worst person. but HP has failed to test thier product prior to release and is the reason why that this is happening.
kindly advise me on how to get a real fix to the problem. so that i do not have to go and replace the back cover evey two months. nope i dont want a refund! cause this is a good laptop and i need this fixed not money back or any money from a lawsuit. i want a permanent fix to the problem HP.
the guy you lied on presales chat.