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HP Deskjet 9800 printing problems on XP

by PatriciaHope / October 17, 2010 6:50 AM PDT

I just bought a brand new color cartridge for my HP Deskjet 9800. It isn't working and the red color cartridge light keeps flashing. Any help I could receive would be greatly appreciated! Thanks. Patricia

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Re: printer problem
by Kees_B Forum moderator / October 17, 2010 6:54 AM PDT

Questions:
1. Is it an original HP color cartridge or a third party?
2. Why did you buy a new one. Was the old one empty (as far as you could see) or did it give some error you thought would be remedied by a new one?
3. What's in the user manual about flashing color cartridge lights?

Kees

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printer problem
by PatriciaHope / October 17, 2010 12:07 PM PDT
In reply to: Re: printer problem

It's an original brand new HP color cartridge. I replaced it because the old one was out of ink. The color cartridge light usually flashes when the cartridge is running low on ink.

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That's clear.
by Kees_B Forum moderator / October 17, 2010 5:44 PM PDT
In reply to: printer problem

So either:
1. The new cartridge is out of ink.
2. The new cartridge is defective.
3. The printer is defective.

For #1 and #2, try it in another printer. For #3, try another cartridge in this printer. Both are unpractical and unpleasant, I know.


Kees

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Printer problem
by PatriciaHope / October 18, 2010 3:31 AM PDT
In reply to: That's clear.

Thanks for your advice. I sure hope this printer isn't defective. I don't have a warranty since I bought it from a private individual. I bought it about a year ago and it was like brand new.

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which one is flashing
by wb2001 / October 18, 2010 6:39 AM PDT
In reply to: Printer problem

Left or right?
If the left, remove cartridge, and verify the contacts on the body and ink nozzles are clean. Use alcohol sparingly. Do not rub, just wipe in one direction.

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which one is flashing - New!
by PatriciaHope / October 18, 2010 9:06 AM PDT
In reply to: which one is flashing

Thanks for your advice....it's the left one. I cleaned both the body (in the casing where the cartridge sits) and the ink cartridge. I don't have any alcohol though. Would that make a difference (if I used alcohol)?

I do have a friend who has the same printer. She lives out of town and may bring her printer tomorrow. I guess I can check this cartridge out on her printer....to see if it's defective.

I'm really getting frustrated here - got some printing to do for an art show this weekend.

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Deskjet 9800 cartridge error
by Macheteman / October 22, 2010 5:01 AM PDT

Hello! I have one of those, and we've discovered others having a similar problem. In both the 9800 & 6800, there is a spring on the side of the cartridge housing of the PCB. At times, when putting in a new cartridge, that spring comes loose. If the clip feels forced, the spring came loose & the tip of that spring will ***** the ribbon cable on the rear of the PCB housing. When doing so, it displaces the ribbon cable just enough to leave an open circuit with the cartridge.

I solved this problem by sliding the tip of a flexible plastic object (like a wire harness) behind the ribbon cable, then mildly forcing in the cartridge. This reset the position of the ribbon cable to close the circuit with the cartridge.

Hope this helps. Good luck!

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HP Deskjet 9800 printing problems on XP
by PatriciaHope / October 22, 2010 7:42 AM PDT

Thanks for the info! I haven't had that happen yet. I did take my color cartridge back and the new one works fine! So I'm thankful it was the cartridge and not my printer!

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A-ha!
by allison_kaese / February 26, 2012 3:03 AM PST

thank you for this - I was going nuts.
all of a sudden after changing the cartridges,
the lights would not stop blinking.
I took a flashlight & sure enough both springs were off their tracks.
now to find a way to keep them ON their tracks!

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