It gets routed proper after that.
Care to share what's up? I'm running into many misunderstandings such as out of warranty (sorry, game over) to issues with the OS which you can't get fixed by HP.
I've written a complaint letter to HP and I need to find the logical persons to address the letter to.
I found the Palo Alto corporate address and also the U.S. Texas address, but I haven't been able to find a person that seems to be in charge of customer service issues.
(I've already gone through the standard HP service channels, both through the website and on the phone, and I've also found the list of CEOs. But from my job experience I'm not sure that I want to address my letter to a CEO.)
Any help is really appreciated.