HP sells restore media for far cheaper than the full OS cost. Later I'll write about a title I use to backup an OS.
1. To make restore media is a ONE TIME OFFER on these machines. You didn't get it new so that may be something you may never see.
2. Phone. Dead it seems. Go to hp.com and use the chat button.
3. Software issues are classic. It makes me wonder how much longer folk are going to put up with this. Oh, wait, they are fleeing to tablets.
4. About the restrictions. There are classic many page long discussions about that. In short, doesn't work as the kids are smart.
5. I use CDBURNERXP. Why not use that?
--> How do I backup a PC so I can restore it later? I use CLONEZILLA and an external HDD. CLONEZILLA is free and with all the tutorials on the internet I don't write about it here but it's what I use.
I purchased a refurbished laptop from Ebay for my grandson as a Christmas gift. It has 4 gig ram and 120 gig hard-drive. It works well even if I am not to happy with Vista Business.
I put k9 filter on it and changed it to classic, turned off uc someting- to save on power. He will use it for you-tube and to play a few computer games along with watching movies. I put log-ons for both of us with full admin rights. I do not want him on facebook, twitter and such-that is why the filter. I think though he can delete K9 when he is in his account and I don't know how to prevent that. I want him to be able to download anything he wants except what is under the filter restrictions.
There is no way to make restore disks as the only options are to put it on C:drive or a network. I wrote the seller and he gave me a number to call HP. So far I haven't found the right person to talk to. I don't know how to make an ISO image even after reading 110 pages in the forum. I am not even sure that is possible. I do not want to partition the hard-drive. I just wanted a disk backup as 'insurance'.
My next question is media player 11. It didn't work . It wanted some sort of codes and I was afraid to do that since I do not have a way to do a factory reset. So I download VCL. It works fine except it won't auto play when I put a disk in the drive. I have a work -around but I would like it to be automatic for him. VCL has all the permissions. Through reading the forum, Media player 11 is no longer popping up.
And one last question: Do I need to load cd/dvd burner software. Example - he wants to put dogs chasing freebies onto a cd/dvd and save it to disk? It has roxio, but I do not know if that was/is connected to media player 11. If so what do I get that is good freeware. Money for the laptop was enough for one and I have 5 other grand-kids.
Thank you for any help you can provide me. Karen