try 15+ seconds.. not 5.. if that still does not reset the device, use the stop button on the remote. Same thing.. 15+ seconds. Make sure there is no disk on the machine when you reset it.
Recently we'e been having major issues with our 3D player since doing the last update. Blu rays that used to play fine before the update, now skip the whole time or won't play at all. We get the disc can't be read etc etc.
We decided to try to reset the machine yet all the manual says to do is turn power off and hold stop button on the product for longer than 5seconds. But everytime we turn the machine off the lights on the top which display play, skip, stop etc switch off an pressing the stop button does nothing.
Can someone pls help on how to reset