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How to get microsoft works back on my computer???

by ps3fan / January 26, 2006 6:21 AM PST

Cause i did that thing called something i forgot. but it reset your computer to the factory settings. but before i did that i had microsoft works on my computer. After i did that system thing?? it was gone. So i put the microsoft works disc in my computer and then it downloaded but it ask me for the product key, i put in the product key and then it said it already been used. So how do i get it to work. I hope i didnt waste my 80+ dollars.

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More information please...
by John.Wilkinson / January 26, 2006 7:02 AM PST

I believe you're missing some very important details:

* What is your operating system?
* What version of Microsoft Works?
* Is it an OEM or retail version?
* Where did you purchase it? (Name the store/site.)
* The software is all on the CD, so what (and why) did you download?
* Had you used that product key on another computer before?

John


P.S. I believe you mean you performed a system recovery, which formatted your system and reset it to its original factory condition.

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Answers
by ps3fan / January 26, 2006 7:22 AM PST

OS- microst windows xp
version-8.0
Dont know what OEM mean
www.staples.com/ Staples
I use it on the same computer

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Was The 'reset your computer' A 'Repair'....?
by Grif Thomas Forum moderator / January 26, 2006 7:37 AM PST
In reply to: Answers

If you reformatted and reinstalled everything back on the computer, then it shouldn't be a problem because the program is as if it were brand new..On the other hand, if you only did a "repair" of the computer which installs the system files "over the top" of the previous version, then it's possible that the Works program was still on the computer..If the desktop link or the "Programs Menu" link was gone, did you try verifying the existance of the program in the C\Program Files folder..It still may be there..It may even be in the "Add/Remove Programs" section of the Control Panel.

If the Works program is still there, you might be able to gain access to it by double clicking on the executable.

If it's not there, then you'll need to follow the other instructions I provided to contact Microsoft. They might be able to fix the registry issue for you.

Hope this helps.

Grif

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Contact Microsoft..
by Grif Thomas Forum moderator / January 26, 2006 7:05 AM PST

If you actually have a legitimate product key on a newly store-bought Works CD, Microsoft should provide you with another for free. If you've got a store-bought Works CD, try typing in the product key again, this time with the CAPS LOCK turned off.

On the other hand, although I didn't know that Microsoft Works "validated" the product keys like the new Office and Windows versions, if you purchased a pirated copy, then you may have to spend some more cash to buy a legal one.

Hope this helps.

Grif

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