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How to Fix 'Windows 7 Not Responding' Problem

by suman_suman / September 23, 2012 5:05 PM PDT

When running Windows 7, you may find it not responding due to an unresponsive program like Microsoft Outlook, web browser, antivirus, plug-in etc. or corrupt registry files, lack of minimum system requirements, damage drivers, fragmented files or hardware issue etc. Other these reasons, this problem can occur after you upgrade to Windows 7 from Windows Vista or earlier version. Check the steps given below and fix if your Windows 7 doesn't respond:

Step 1: Force shut down your Windows 7 computer when it's not responding. Be aware that a force shutdown may cause the unsaved data loss. Restart your computer and defragment your hard drive. Click the Start button> All Programs> Accessories> System Tools> Disk Defragment. Make sure that you are logged on as an administrator to your Windows 7 computer. Otherwise, you won't be able to defragment your hard disk.

Step 2: Run a full virus scan on your computer to make sure that it's not carrying any virus, spyware, bot infections. These can cause Windows 7 to hang. Open your antivirus program, update it first with the latest virus, malware definitions and then run a scan. Make sure that you are connected to the Internet; otherwise the updates won't go through. Wait for the scan to complete and then follow up. (Seel Also Virus Removal Support here)

Step 3: If you upgraded to Windows 7 from a previous version, make sure that your system meets minimum system requirements for the same. Lack of which can make your Windows 7 computer hang frequently or crash. If you are upgrading from Windows Vista, you needn't bother about system requirements that much except RAM or graphics card if you run heavy software and applications.

Step 4: If you upgraded from Windows XP to Windows 7, you will need to make sure that your computer meets them. Find out here Windows 7 system requirements. Corrupt drivers can be one of the main reasons for your Windows 7 computer to become unresponsive. Update drivers of your attached devices like router, printer, gaming console etc. either from the Microsoft Windows website or your manufacturer's website.

Step 5: Download Windows updates as well to make sure that your Windows 7 is running the latest, compatible patches, software, and programs. Click the Start button> All Programs> Windows Update. You should be logged on with admin rights to let the updates successfully install and work.

Step 6: You can also fix registry errors to make Windows 7 work again. If nothing works, clean install Windows 7 to fix any installation problems that it had to face during the procedure.

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I already did reload the OS!
by iCouldaSwore / January 26, 2013 3:35 PM PST

The funny thing is, Ive tested the RAM, CPU, Hard Drive all independently. It was doing the Not Responding thing despite all the above, Including re-loading a new fresh OS on a New (and TESTED) Hard Drive.

The only thing I could add to what you said above was to start the machine in SAVE MODE, and see if it happens then. Then try it in SAFE MODE With Networking and compare both safe modes to your normal way of booting.

As your computer restarts - but BEFORE Windows launches, press F8.

To Remember which key to use, recite this little Jingle - (its so dumb and corny, you should never forget it now! ((heh))
Your F8 is in SAFE [mode]; or
F8(F-ATE) is SAFE

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did they give an answer?
by Mike_Travis / February 27, 2016 2:49 PM PST

I have this problem on my laptop constantly. I have tried the "solutions" MS offered but it sounded more like a mechanic throwing parts at a car problem rather than a REAL solution they KNOW will solve an inherent flaw in W7.

Not to knock the writer of this article but doesn't ANYONE really know WHY W7 freezes, rather than just guessing?

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Worthy of a top post question.
by R. Proffitt Forum moderator / February 28, 2016 7:51 AM PST

Here W7, 8 and 10 don't freeze at home or office. But all our hardware is good. The reason why techs change hardware at it is simple, the PC is not designed with good enough diagnostics.

For example a recent client had all sorts of hang and delay issues. They had reloaded but it continued. A review of the reload found nothing wrong so we looked over the PC and it had a HDD that we have found suspect in the past. No diagnostic failed, remember that! So we cloned the HDD and the machine issues stopped.

It's a weird industry.

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Not Responding
by ntibbett / March 3, 2016 6:56 AM PST

I too have had this problem on my Toshiba laptop, windows 7 for several years. It's very frustrating and while I do need to upgrade to a new computer, there is no reason this should be happening!

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Run a full virus scan on your computer
by niceday233 / March 6, 2016 7:32 PM PST

I have bought a software called OSpeedy ****System Optimizer ,it helped me **** avoid virus and spyware.


****Note: Moderator disabled PC speedup site links as spam.

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This happens to me,Do you hear any beep sound or crack sound
by SAVEDBYGRACELIVEDINFAITH / April 3, 2016 6:54 PM PDT

It means your harddrive begin to fail,you Need to backup it immediately,

https://www.youtube.com/watch?v=MzlM7ciNuJw
Warning;I do not own this tutorial but it works for me,credit to the owner
After you do that Right click on My computer Find properties click and find Tools and click defragment now click on any of the hard drive"depends on how much hard drive was in your pc/laptop click analyze if its done click on the hard drive youve been analyze and click defragment disk Dont turn of or stop the process it may corrupt your files"patience in the key-To God Be The Glory

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