Spyware, Viruses, & Security

Resolved Question

How to eliminate Plus-HD-1.2

by nickschindler9 / January 2, 2014 12:11 PM PST

I keep getting pop up ads from "Deals" which states it's "brought by Plus-HD-1.2" which I Googled and it appears it's malware but I can't find it on my computer via control panel and malwarebytes and adwcleaner neither one found it either. I have firefox with ad blocker add on with the easylist. At a loss what to do...please help...thank you.

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All Answers

Best Answer as chosen by nickschindler9

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Did you try..
by Carol~ Forum moderator / January 4, 2014 3:12 AM PST

Did you try resetting Firefox? If not ....

Open Firefox and go to Help > Troubleshooting Information. In the next window click on Reset Firefox. Click Finish when it's complete.

https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems#w_how-do-i-reset-firefox-to-its-default-state

If this is the same pop-up referenced in your post titled "Pop up ads in Firefox", I would kindly ask (in the future) not create a second thread with the same issue. It tends to create confusion and also duplicates work. Thanks!

Best of luck..
Carol

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Carol
by nickschindler9 / January 5, 2014 10:51 PM PST
In reply to: Did you try..

Thanks for giving me the solution! I'm sorry for posting the same issue twice; I'm new to forums and at first there were multiple pop-ups and surveys on my browser and in various websites and the other forum took care of everything but that "Deals" pop up so I thought I needed to re-post. Now I know better, thanks.

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No problem..
by Carol~ Forum moderator / January 5, 2014 11:48 PM PST
In reply to: Carol

I understand your reasoning behind starting a new thread. Not a problem!

Feel free to post with any problems in the future. And I'll refrain from .... biting your head off! Grin

Glad to hear the pop-ups are gone. Happy

Carol

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