Our Directv DVR needs to be replaced because of a faulty fan and subsequent overheating. I PURCHASED all my programs that were recorded & I will keep them if I can transfer them. Directv Customer Service (DCS) says the movies and programs I have stored on the DVR cannot reliably be saved, because:
1. They "don't know how to get the movies off of the DVR..." (unbelievable, right? Sounds like fabrication to me!). They didn't offer to learn or it's a freaking transparent ploy to force more purchases for the replacement DVR. They acted like I was asking for an act of Congress when I asked, "Can I transfer the old DVR playlist to the new DVR? (OMG, UNHEARD OF...). ANSWER: NO!
2. "IF" they could do that.... "IF" IT WAS EVEN POSSIBLE"..."in order to even ATTEMPT such a difficult maneuver, they would have to "send it out" to a special location where they MIGHT be able to do this, but it's too difficult, they Can't Make Any Promises or Guarantees." They MAY or MAY NOT Be Able To Safely Transfer My Programs & movies..." JEEZ-US ON A RAFT....
3. After reading most of the related posts, I am wondering if DSC was just "being inconvenienced" or trying to keep away from obvious pirating OR (my choice...) they really don't know what the hell they're doing!
So can this be done Old DVR ---> New DVR?
Or Old DVR ---> iPad or laptop ---> disc or USB?
Not too familiar with movies & the whole DVR process...but I want to be! Could one of you kind commenters please break this process down into a few critical steps as well as being a bit more specific about what I should use as the transfer medium or peripheral? If so, it sure would be appreciated...thanks, Kim. (I didn't include tech specs because I have a wide variety of HW and SW that might meet specifics) DVR is a DVR, about 1-1/2 yrs old....USB and CD availability doesn't need explaining....but WHICH is better to use? Transfer to laptop, iPad, USB or CDR/ DVD?