Computer Help forum


How to diagnose a laptop that keeps freezing

by amartin903-24976313616105423796347656554246 / November 26, 2012 6:28 AM PST

Hi folks,

I have a Samsung RC-720 which I bought a few years ago which has recently started freezing. It's a real pain and happens maybe once a day.
I've had issues with the power in the machine before and believe it could well be related to the battery. In fact, it has frozen more than once upon connecting my charger to the machine. I have a replacement charger and switched to that, hoping to solve the problem - however, I still get these repeated freezes.

Firstly, would a new battery possibly solve the issue? Secondly, is there a way to actually diagnose and pinpoint exactly what is causing these issues, whether hardware or software? I tried using Event Viewer, and I see a constant stream of Event ID 41 - Kernel Power issues. However, all that tells me is that the system has rebooted without a clean shutdown - not what is actually causing the shutdown.

Any help would be much appreciated!


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Clarification Request
Which one?
by R. Proffitt Forum moderator / November 26, 2012 9:32 AM PST
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Response to clarification request
by amartin903-24976313616105423796347656554246 / November 28, 2012 3:30 PM PST
In reply to: Which one?

Not often, but not never either! Probably about three or four months ago the machine was opened and my dad and I were playing around. We cleaned everything then. (And no, we didn't ****** anything up!)

I would tend to clean it whenever I open it, so maybe every half a year or so.

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Which one?
by R. Proffitt Forum moderator / November 28, 2012 11:49 PM PST

I can't find the exact model you have. I own the rc512, one of the rv515 models and for my rc512 I have a change I made to make it more stable under heavy computational loads.

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