is to visit him and do it yourself. The next best way is to install a program like teamviewer or logmein, so you can log in and do it remotely.
I have an internet friend that only knows how to email and work a browser. His old Dell machine that he has been using for 5 or 6 years, with Win XP Home/service pack 3, is just limping along. I told him that he needs to do a reinstall and will lose everything that he has put on it. He read off the discs that came with it and it looks like he has what he needs to do it.
He wants to save his pictures but has no idea where they are on his hard drive. He doesn't even know what Windows Explorer is.
I was wondering if there is an easy way to just copy all .jpg files to a USB flash drive, walk him through the reinstall and then let him plug the flash drive back in and sort through them and copy and keep what he wants. What would be the best way for me to help him do that?