Computer Help forum

Resolved Question

How do you remove @WTP101.com from temporary internet file

by bird55a / March 27, 2013 8:31 PM PDT

I have a cookie that I can't delete from the temporary internet files. It is under: documents and settings\myname\local settings\Temporary Internet Files\cookie:myname@wtp101.com/

I am using Windows XP service pack 3. I tried to delete it by going to Internet Options, under Browsing History, select option settings, select view files to delete all files and cookies. However the cookie @wtp101.com (txt file) will not delete. Also, I tried to delete it by going to My Computer, Tools, Folder Options, View, Hidden files and folders, and clicked on Show hidden files and folders and deleting all the temp files and cookies. I still couldn't delete the cookie:wtp101.com

If you right click to look at the properties, it shows:
Cache name: HZ2LYG2X.txt
It won't expire until 3/24/15.

Is there a way to remove this cookie from the temporary internet files?

bird55a has chosen the best answer to their question. View answer
Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: How do you remove @WTP101.com from temporary internet file
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: How do you remove @WTP101.com from temporary internet file
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by bird55a

Collapse -
Restart In Safe Mode And Do It Again
by Grif Thomas Forum moderator / March 28, 2013 12:40 AM PDT
How To Start In 'Safe Mode'

Once in Safe Mode, navigate to "C:documents and settings\myname\local settings\Temporary Internet Files\cookie:myname@wtp101.com/" and delete it.

Hope this helps.

Grif
Collapse -
How to remove @wtp101.com from temporary internet file
by bird55a / March 28, 2013 2:57 AM PDT

I restarted in safe mode and tried to delete the cookie. The cookie is still there. Thanks for trying to give me a solution.

Collapse -
Then Use Unlocker
by Grif Thomas Forum moderator / March 28, 2013 4:32 AM PDT
Collapse -
How to remove @wtp101.com from temporary internet file
by bird55a / March 29, 2013 3:47 AM PDT
In reply to: Then Use Unlocker

Thanks Grif for looking into this problem. I finally went to Microsoft and called their toll free number. The person stated that I could reset IE 8 and it will wipe out anything that was stored in the IE 8 Temporary Internet Files. When I did, IE8 went back to the factory settings. The cookie was removed. It did not delete anything that I had under Favorites.

According to Microsoft, he stated that wtp101.com was a safe site through Google and Norton. However, I don't like the idea that a cookie remains in the Temporary Internet Files. Everything is back to normal. Thanks for helping me and coming up with a solution.

Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.