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How do I Unlock my iPod Touch ?IPod not recognized

by Archangeldawn / December 30, 2008 2:45 PM PST

Hi, I have a very serious issue with my Ipod touch. It does not show up on either my computer or on itunes. On itunes it states "iTunes could not connect to the ipod "Name of Ipod" because it locked with a passcode.You must enter your passcode on the Ipod before it can be used with Itunes.

I have tried resetting it, I have goggled solutions, and since the ipod touch does not appear under the list of "Devices" on itunes, I cannot restore the ipod using itunes.

Any suggestions are greatly welcomed.


Also one more thing. This computer running Windows Xp is not the original primary computer this ipod was associated with, could that be the cause of it?

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How to unlock touch
by dhinrich / January 13, 2009 3:56 AM PST

If you know the passcode that it is asking for you can unlock the screen on the touch and then go to settings and reset the touch, from the touch's screen. Doing this will reset all settings including the passcode, and it will erase all of the music on the touch.

If you do not know the passcode you can reset it by first connecting it to you computer. Next hold down the awake/sleep button (top black button) and the home button at the same time, this will restart the touch, when the apple logo appears on the touch's screen then let go of just the awake/sleep button (continue to hold down the home button). Have itunes open well you are doing this (from the start) and it should pop up a message asking if you want to restore the ipod. Doing so will erase all info on the touch including the passcode.

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perfect fix!
by renatapoet / January 21, 2011 5:41 AM PST
In reply to: How to unlock touch

this helped SOOO much! thank you!

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Unlock Ipod touch
by blackcherry39 / August 10, 2011 11:16 PM PDT
In reply to: How to unlock touch

Hi,
i did exactly as you suggested and still no luck Confused HELP

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hello ther thanks for the help it work finally got my ipod f
by ajumado58 / April 26, 2012 4:19 PM PDT
In reply to: Unlock Ipod touch
hi berry thankfully bout this help
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HELP
by Nennett17 / March 25, 2012 8:44 AM PDT
In reply to: How to unlock touch

okay, i have bought an iPod Touch from a Pawn shop and they didnt tell me that iPod was locked up so i tried to use my iTunes to unlock it and its not working. Can you Help me.

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did this work ?
by MiichelleLee / October 10, 2010 10:20 AM PDT

did this work for you? i have the same problem with my ipod touch. But it still doesnt work !

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PLEASE HELP !
by alex-cheerleaderrrr / August 29, 2011 10:14 AM PDT

AHHHHH PLEASEE HELP ! i have a 64 gb. itouch with over 1000 songs and 10 movies on it . I left my itouch out in a rainstorm... dont judge, and at the same time my computer just so happened to crash. and my itouch turned back on but it says connect to itunes, and when i connect it it says like everyone elses that the ipod is locked and we have to unlock it on the ipod. But the only screen my ipod lets me go to says connect to itunes, so i cannot unlock it. I have googled solutions so many times. If anyone has any idea, please help !

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