Spyware, Viruses, & Security

Resolved Question

How do I uninstall McAfee Security Suite?

by sem / May 5, 2011 5:39 AM PDT

I have a new Acer Asipre One D255 netbook that came preloaded with McAfee Security Suite. The program came with a limited time subscription. I'm receiving messages that ask me to activate the program because the limited time subscription is about to expire.

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Clarification Request
McAfee uninstall problem
by simmo1946 / July 18, 2012 4:42 PM PDT

Like sem I have a new Acer (but mine is a desktop X3990) with Windows 7. I have already installed Avast, but did not uninstall McAfee . I have not activated McAfee. Now when I try to uninstall McAfee from the Control Panel Uninstall Program tool, the following happens: A McAfee window appears together with a taskbar icon. The window is completely blank. Right clicking on the taskbar icon gives the following options: McAfee UI Host, pin this program to taskbar, or close this window. Nothing else happens, although if I repeat the uninstall request a message box appears stating 'please wait until the current program is finished unistalling'. I left this for several hours but nothing changed. All other Google searches have produced the recommendation to uninstall McAfee via the Control Panel before applying the McAfee removal tool (which I haven't downloaded yet).

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And You've Tried The McAfee Removal Tool? (Use It Anyway)
by Grif Thomas Forum moderator / July 20, 2012 10:39 AM PDT

Yep, use the removal tool anyway.. At this point, you have few choices other than to use it. The link is below. Download it and run it according to the instructions on the page.(Be SURE to read those instructions.):

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

To directly download the removal tool, click on the link below.. Clicking on the link will immediately open the download dialogue box:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Hope this helps.

Grif

All Answers

Best Answer as chosen by sem

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Uninstalling McAfee
by Carol~ Forum moderator / May 5, 2011 8:50 AM PDT

sem....

There should be no need to activate it first. You assumed correctly (#2) Run the tool afterwards. If you're using Vista or Windows 7, make sure to right-click on the MCPR.exe and select "Run as Administrator".

After running the tool, and rebooting, I would suggest running it again. I had a very old version of McAfee installed. I found after running the tool a second time, it found additional files. It certainly wouldn't hurt to run it twice.

If you have an application, such as CCleaner, you might want to run it to see if it finds any leftover files or remnants.

You can try searching your system for anything McAfee related. Some older versions had Network Associates files installed. I tend to doubt the newer versions do, but you may as well look if decide to run a search.

Best of luck..
Carol

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Answer
Correction...
by sem / May 5, 2011 5:45 AM PDT

The program is called McAfee Internet Security Suite.

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Mcafee removal
by pgc3 / May 7, 2011 1:20 AM PDT
In reply to: Correction...

Download and run the Mcafee removal tool.

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