Storage forum

Question

How Do I Tell If I Got The HD I Purchased

by islandporgy / March 14, 2012 10:52 AM PDT

I bought a WD-VelociRaptor 300 Gig Hard Drive 32 MB Sata-6 G Piriform Speccy Tells me Somthing Different
How do I tell if what Speccy is corect or wrong The Seller tells me something different, and western Digital told me to give them the Serial # I got what was Stated above. Speccy is corect about everything else on my computer.


DC WD3000HLHX-01JJPV0 ATA Device
Manufacturer Western Digital
Form Factor GB/2.5- to 3.5-inch backplane adapter
Business Unit/Brand Enterprise/WD VelociRaptor®
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 67 times
Power On Time 4.8 days
Speed, Expressed in Revolutions Per Minute (rpm) 10000
Features S.M.A.R.T., APM, NCQ
Transfer Mode SATA III
Interface SATA
Capacity 293GB
Real size 300,069,052,416 bytes
RAID Type None
Help Thank You Wendel

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All Answers

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Answer
HD decal/sticker/label
by Willy / March 15, 2012 1:04 AM PDT

The label/decal/sticker provides the info you need. It readily IDs the HD and you need proceed to the support website and use that for any further details.

Finding your similar posts for s/w help, the decal, etc., has always all that is needed. The only way it could differ if the vendor is somehow deceiving you but not the manufacturer. So other than that, the decal is good enough.

tada -----Willy Happy

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A lot is Wrong
by islandporgy / March 15, 2012 1:30 AM PDT
In reply to: HD decal/sticker/label

Decal is wrong Western Digital Says So

They Told me to give them the Serial # and thats how they new. A lot is wrong Stating on the Label and the searial #

I do not care what the label says just as long a I get what I ordered.

Wendell

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if wronged...
by Willy / March 15, 2012 7:26 AM PDT
In reply to: A lot is Wrong

You better care as the label IDs the product. using that SN# and since WD already says, they're not what is suppose to, then you have a case. You need to contact the vendor and address the issue. If you haven't already, stop any payment. If local, contact them. If not, then contact by whatever means in order to resolve this. If in fact this is something on the illegal nature you need to report it. besides contacting WD to help resolve the problem, that vendor has to be held accountable. Take notes, save paperwork, whatever in order to prove your case as now if you proceed it may become a legal matter if the vendor doesn't stand behind the product. As for WD, besides being contacted how or what they once you explain the matter would be a matter they may want to press. It's up to you as to how you proceed but i wouldn't become uncivil in this issue.

tada ------Willy Happy

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Answer
Did you run the WD diagnostics utility?
by Steven Haninger / March 15, 2012 9:28 AM PDT

I should identify your disk including the serial # to make sure it matches the label.

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It Does not match
by islandporgy / March 15, 2012 11:26 AM PDT

The serial # does not match the what was sent to me it matches what I ordered it is Sad. Two different Statement confirmation emails.

Thank you Wendell

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Limited options then
by Steven Haninger / March 15, 2012 8:30 PM PDT
In reply to: It Does not match

You didn't mention where you got it so no one can tell if you purchased from a reputable vendor. I could wonder if it wasn't a "refurb" drive that had the controller board replaced as the SN and other drive parameters would be burned onto the board's circuitry. This being the case, you need to confront the seller with the information and see if they'll make this right. The other option...and if you got a very friendly price...is to keep it and live with it. Caveat emptor.

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I Did not metion where I got it from
by islandporgy / March 16, 2012 1:52 AM PDT
In reply to: Limited options then

It is not refurbished it is OEM, but I am starting to wonder what it is. I spent money at this place since 2004.
You buy something and then it is all out of stock ?

Wendell

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Sending It Back
by islandporgy / March 18, 2012 8:19 AM PDT
In reply to: Limited options then

I Do not want to take a Chance on the next one they where going to send me because it still does not match up to what I first ordered.
I will buy HD from another Vender. (TRUST)


Thank You Everybody For the Help

Wendell

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still didnt say where he got it
by tedtks / March 23, 2012 11:11 AM PDT
In reply to: Limited options then

sounds to me - from china. took a smaller drive and made changes to the
fat to say its the right size etc and stuck a label on that matches what he wanted.
I ran into that with SDHC cards - smaller cards - label changed and the report
back in the fat says higher mem and class. not so - some dont work at all or
you just end up with a 1 to 4 g card. these were purch IN the usa with no
mention of where from.
only use reputable sellers for electronics !

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(NT) Bare drives have no FAT. FAT doesn't tell physical size.
by Steven Haninger / March 23, 2012 9:52 PM PDT
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I Did use a reputable seller
by islandporgy / March 25, 2012 8:48 AM PDT

I did use a reputable seller one I have been using over a decade. Built three computers from buying parts I bought from them. I do not chose to use their name. They have refunded my money back into my account.
I am not happy off what happened, and hope it does not happen again to me or some one else. To everybody just be carefull when you buy parts or anything online.

Thank You For Your Help:

Wendell

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