Are you Ronald Graham? That link you supplied took me to a discussion by Ronald Graham. Also there was another odd entry about 12 hours and no reply.
What you need to know is that many companies are essentially backlogged to the point of a reply may take days to weeks. If you need a faster answer you use the phone or other fast means of communication.
Email is going to be the slowest means to get support.
I just successfully downloaded, installed and ran AVG Internet Security 9.0 (which was a total debacle, chronicled here: http://forums.cnet.com/5208-4_102-0.html?messageID=3283697#3283697
My computer is still sluggish. I have done everything on this list: http://www.microsoft.com/athome/setup/optimize.aspx .
Is there more I can do to speed up my computer's functions? It wasn't always so sluggish.