Storage forum


How do I make dropped HD work?

by Benson011b / November 18, 2012 9:43 PM PST

Hello Everyone!

I have a Western Digital My Book 2TB that was being used as my backup drive. It got dropped and yes it was turned on and plugged in too Sad

I've read several posts saying that there is no hope and bin it but my problem is that I was having a good tidy when this happened and EVERYTHING was on this.

If I plug the USB3 cable into the laptop I do not get the automatic box asking how I want to open it. However, I am able to see it in Disk Management. It shows as Disk 3 - Unknown - Not Initialized.

I am told I must initialize a disk before Logical Disk Manager can access it. I'm asked what partition style I want - MBR or GPT. Either way I get the error "The request could not be performed because of an I/O device error."

I have tried recovery software but as the drive doesn't show up I can't select it.

I think that the disk still spins. The LED lights flash. I've also removed it from the housing and put into an external USB docking bay but this does not show up the drive anywhere. (Cheap docking bay?)

My last resort is to buy an identical drive and swap the platters and do in a clean as possible room and hope for the best. Even if I only recover part of the drive it'll be something.

Any ideas or suggestions?

Thanks for all the help!

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All Answers

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The problem with your plan
by R. Proffitt Forum moderator / November 19, 2012 2:13 AM PST

Is you remove all possibility that DriveSavers will touch this.

Did you try this drive in a desktop or new case?

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As Bob suggest ...
by Kees_B Forum moderator / November 19, 2012 2:58 AM PST

I'd find a professional data recovery company (like See the list of WD certified company where you get a discount (that's nice, because it easily be a 4 digit amount - in US dollars) at

Having everything on a disk is a good idea. But having it on only ONE disk is a bad idea if it's an internal disk and a VERY BAD idea if it's an external disk. The failure rate of such a disk is much too high, even for owners handling it carefully.
As we say here "You only lose what you didn't backup". It seems you'll lose a lot (either data or money).


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by Benson011b / November 19, 2012 6:08 AM PST
In reply to: As Bob suggest ...

Hello - Thanks for the reply but I already know this is an option. I'm trying to find if anyone has experience firstly diagnosing the issue and then treatment of the problem.

Thanks again

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When the data matters we send it to the recovery folk.
by R. Proffitt Forum moderator / November 19, 2012 6:15 AM PST
In reply to: Alternative

Only those that are new to this or don't need the data back will try moving platters.

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