Windows Legacy OS forum


How do I get my computer to recognize plug and play devices?

by sarahbecker / June 26, 2011 3:39 AM PDT

I am a medical transcriptionist and I am trying to get my foot pedal to work for my job. It is a plug and play device and when I plug it in the "New found hardware wizard" pops up. I go through all of that and it cannot find it. When I go to the device manager the USB port has a ? beside it. I try to update the driver, but still doesn't work. When I plug my printer and jump drives into the USB port they work fine. HELP!!

I have a Dell Optiplex GX 270 with Windows XP.

Thank you!

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All Answers

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When we see that
by MarkFlax Forum moderator / June 26, 2011 4:37 AM PDT

we nearly always have to install drivers provided by the manufacturer/supplier of the hardware.

Can you say where you got this foot pedal from, and did it come with any CD with setup instructions?


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answer to when we see that
by sarahbecker / June 26, 2011 6:58 AM PDT
In reply to: When we see that

I got the foot pedal from an online site. It is a Dictaphone Infinity series and no CD. It is supposed to be a plug and play.

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Maybe the clue is "XP"?
by R. Proffitt Forum moderator / June 26, 2011 8:02 AM PDT

XP's supplied set of drivers is so few it's not worth writing at length about.

With it being over a decade since XP rolled out and with the rare per cent point of folk running old XP (notice no service packs?) it may be that something is missing to this story.

If I were to bet, the maker may think this is plug and play on XP SP2 or later with Internet connections and when we let Windows search Microsoft for the drivers. That's a lot of guessing but today this is what I'm encountering.

There is no easy fix so let the seller earn their keep and tell you where the XP driver is found.

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