Windows Vista forum

Question

How do I find Internet Explorer 7 in Control Panel

by Chigal48 / February 18, 2012 7:29 PM PST

This has stumped me for weeks and I've been in forums on the internet, but cannot find the answer. I go to Control Panel >Programs, and there is no internet explorer 7 listed. (Vista OS). I go to the Help section and type, Internet Explorer and it does not have it as a subject.
I go to Internet Explorer > Help > about and it states I have IE7, not IE8.
I'm trying to uninstall IE7 so I can install IE8.
When I try to install IE8, and run the installation, am told that I don't have administrative permissions for the operating systems.
Went to MS Answers and nothing helps.
This is my last effort.
Should I just get a new OS, maybe Win7 Home Start, and remove Vista OS, install Win7?

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All Answers

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Answer
Re: Internet Explorer
by Kees_B Forum moderator / February 18, 2012 8:47 PM PST

If your Vista came with IE7, you can't uninstall it. Nothing wrong with that. But you can install IE8 or IE9 without uninstalling IE7 first.

The installation programs says your user account isn't an administrator account. It might be right. Did you check in Control Panel>User Accounts? If so, log in to any account that is administrator (you should have at least one, preferably an additional one just in case something happens with the one you use normally).
If none of your accounts are administrator any more, something strange has happened. Let's not assume that.

Kees

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Just checked control panel
by Chigal48 / February 19, 2012 9:02 AM PST
In reply to: Re: Internet Explorer

My name, "xxxxx" is the administrator. Yes there's something else wrong.
Each time I click the "Run" button to install IE8 I get the message "IE8 is not supported on this operating system."

I posted in MS Answers, no answers yet.

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That message looks like ...
by Edward ODaniel / February 19, 2012 2:58 PM PST

you might not have got around to installing any of the Vista Service Packs.

If you open a command prompt and type WINVER then press the enter/return key what does it say about Service Pack in the window that pops up?

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SP2
by Chigal48 / February 19, 2012 7:49 PM PST

I have Vista Sp2. Is there a 3 or 4?

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OK, yours isn't the SP issue but ...
by Edward ODaniel / February 21, 2012 1:23 PM PST
In reply to: SP2

others have also found that sometimes an app or update running in the background will interfere with the installation this same wau.

One of the applications is Business Plan Pro so if you have it disable it (stop its processes including updates) before attempting the install.

These links might help too.

How to solve Internet Explorer 8 installation problems http://support.microsoft.com/kb/949220

http://answers.microsoft.com/en-us/ie/forum/ie8-windows_vista/ie8-announced-it-will-not-run-on-my-operating/b114a808-744e-4b69-84f1-a253b82a8051

You might also try downloading the stand alone installer for IE8:
http://windows.microsoft.com/en-US/internet-explorer/downloads/ie

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Another question
by Chigal48 / February 21, 2012 7:52 PM PST

Is there a way to disable or uninstall IE 7 so that I can install 8? I get the same error message when trying to install FF.

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Re: uninstall IE 7
by Kees_B Forum moderator / February 21, 2012 8:18 PM PST
In reply to: Another question

You can only uninstall IE 7 if it was installed by you on a PC that came with IE 6 (or lower) originally. But, luckily, there's no need to do so to be able to install IE8.

Kees

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Cannot install IE8
by Chigal48 / February 21, 2012 11:40 PM PST
In reply to: Re: uninstall IE 7

That's the problem, I an unable to install IE8. I get error message (same happens with FF), IE8 is not supported on this operating system."

No one anywhere online has been able to solve this problem. If I can't find IE7 to uninstall it, then I guess I'm just stuck right? until I upgrade to Windows 7.

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Reinstalling Vista ...
by Kees_B Forum moderator / February 22, 2012 4:32 AM PST
In reply to: Cannot install IE8

is cheaper (free) and should work also.

Kees

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Answer
This May Be Malware Related....
by Grif Thomas Forum moderator / February 21, 2012 11:55 PM PST

Malware infections will frequently prevent the installation of a variety of programs.. If you haven't already, please try the steps below.. It will take a while to perform the scans but it's still a good idea to verify your computer is clean:

If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
_______________

Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:

After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.

Rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.exe

Rkill.com
http://download.bleepingcomputer.com/grinler/rkill.com

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill.Once
downloaded and before transferring Malwarebytes and SuperAntispyware to
the problem machine, rename the program installer "mbam-setup.exe" file
to something else like "Gogetum.exe", then copy the installer file and
the update file to a CD or flash drive.. Transfer the file to the
problem machine, then install the "Gogetum.exe" file, then run the
update to get the program current.. After that, run a full system scan
and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://data.mbamupdates.com/tools/mbam-rules.exe

Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/SuperAntispyware

Manual Update
rhttp://www.superantispyware.com/definitions.html
____________


And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
__________________

Hope this helps.

Grif

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