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Question

How can I remove Snap.Do toolbar/search engine

by jrs514 / January 28, 2013 11:16 PM PST

Just got infected with another of these annoying add-ons and although I used "uninstall" it's still there.

Found it located in the registry, but I am not comfortable deleting anything from there unless I know it won't do other damage

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All Answers

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Answer
What I've done...
by Willy / January 29, 2013 12:18 AM PST

OK, google for any removal ideas that others have posted for the named problem. If you don't find an add/remove listing then you have to manually do this. In most cases, I file search and delete when I find something that relates to the toolbar or search trash. The 1st thing I do is turn-OFF restore feature so it can't rehatch from that. Next, using HIJACKTHIS pgm., run the scan mode and find any reference to that toolbar. Then, often enough there is found in "documents and programs" directory use file search mode to get those, delete. All this is done and assure yourself you got it cleaned-up, reboot. Check to see in all areas you just did, its gone, research if you have to. If OK, turn-ON restore feature again. Run an AV scan with updated status and check results, if OK, reboot and run your normal setup where that problem may have cropped-up. If nothing appears you fixed your problem.

Most toolbars or search installs come from freebie or trial s/w that in order to continue the install you MUST UNCHECK that part that installs toolbar, etc., so be aware. If in fact it appears when no such uncheck box is found, then don't trust anything that pgm., installs, ANYTHING. I use REVO uninstaller in "advanced mode" to best remove pgms., rather than add/remove from system. This does a more through removal and generally gets all the stuff installed. Notice, if you use this, just where everything got installed before you delete. A simple pgm., may have 20-30 areas dumped to and you though it was simple thing to remove manually. You should also rethink the source of that file as well. Some webfile areas aren't always going to check/scan everything they get or they haven't gotten to it yet, so new. But, you should inform them you think it was from their sources you got infected, etc.. Further, as I stated don't trust anything that was just installed even the part you really want, sooner or later too much hassle in removal will arise.

google keywords: snap toolbar

http://www.techrepublic.com/forum/questions/101-391575/how-do-i-completely-uninstall-snap-toolbar

tada -----Willy Happy

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Answer
Tried These Scanners Yet? If Not, Please Do....
by Grif Thomas Forum moderator / January 29, 2013 9:27 AM PST

If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
_______________

Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:

After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.

Rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.exe

Rkill.com
http://download.bleepingcomputer.com/grinler/rkill.com

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill. After that, run a full system scan
and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/SuperAntispyware

Manual Update
rhttp://www.superantispyware.com/definitions.html
____________


And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
__________________

Hope this helps.

Grif

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