Sony forum

Question

how can i get help with my 60" tv sony

by 2904jesusm / March 23, 2013 3:18 AM PDT

a thechnician tell me that the blue spot on the screen is very expansive to fix because ineed a new optical engine the model is kdf-55wf655 serie 9017642 manufactured in octuber 2004

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All Answers

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Answer
Keep talking to that technician.
by R. Proffitt Forum moderator / March 23, 2013 8:37 AM PDT

They usually will give quotes on repairs or tell you to contact sony about extended one time warranty repairs.
Bob

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Answer
Sony Support USA
by SonyListens / March 28, 2013 12:40 AM PDT

Good morning!

This is Kevin Krause from Sony Support USA. I am sorry to hear about the problems that you are having with your TV. We would like to see if there is anything that we can do to help you out. Please email us at Sonylistens@am.sony.com. In your email, please refer to this event number, E57285380 and include a brief description of the issues you are having, your full name, address, and phone number.

Thank you,
Kevin Krause
Sony Support USA

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