I bought a 50" Samsung plasma (PN50B550) in May 2009 and in February of 2011, I started to get horizontal black lines... yes, LINES - I'm up to 7 of them now... Here's one of several URLs that points to folks having similar experience with Samsung quality http://forums.cnet.com/7723-13973_102-381652.html I need to post some video of my wonderful TV, let the world see Samsung quality for themselves...
Needless to say, much like you, I am very unhappy with my purchase of a Samsung. I too had no help from Samsung's customer support. And the canned reply from the Samsung tech you received is... well... canned. My only option was to pay the bill myself - over $800, about half what I paid for it originally...
Apparently, some people have had luck pushing the pins on the 'bus' board (http://forums.cnet.com/7723-13973_102-511585.html). Maybe someone will get the crap shocked out of themselves and sue Samsung
bought a 50" Plasma tv in Nov 2009. This past spring, a thin black horizontal line appeared across the screen, everything else is working fine. Next day, an additional black horizontal line appeared, and continues to accumulate and is now about a 1 inch black bar across the screen. I would expect after a certain length of time, the whole screen is going to be black. Currently, the line is above the middle of the screen but half down from the top screen.
Any suggestions...is the panel kaput?
The Samsung customer support service is "very" and unwilling to help and told me to go back to the store (Walmart) where I bought it and deal with them. I paid $1,500 for the TV in Nov 09 which I was told to be a quality product/customer service. To have this product fail 3-4 months after the warranty period is over and now likely have to throw in the garbage, is pretty bad. No my idea of a quality product!!