Samsung forum


Hooking Samsung Crystal Surround Air Track to Samsung TV

by momtole / April 26, 2013 9:43 AM PDT

I just recently purchased a Samsung 60" LED SmartTV with a Samsung Surround Air Track speaker system. We hooked everything up, but were missing some HDMI cables. We got those and tried hooking up the sound bar. We put one HDMI in the HDMI out port on the Rogers NextBox to the HDMI in on the subwoofer. Then one in the HDMI out on the subwoofer to the HDMI 1 in on the TV, just like the diagram. Then we got an error message saying that there is no signal for HDMI2 - yet we have it plugged into HDMI1. When we switch to HDMI1, it says it's not connected. We want to use this system to its full capacity yet are perplexed why this isn't working when it's Samsung to Samsung?

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Hooking Samsung Crystal Surround Air Track to Samsung TV
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Hooking Samsung Crystal Surround Air Track to Samsung TV
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Re: Hooking Samsung Crystal Surround Air Track to Samsung TV
by Samsung_HD_Tech Samsung staff / April 29, 2013 4:58 AM PDT

Hi momtole,

Sorry to hear about the problems you've been having with this setup. Could you let me know the complete model numbers of products involved? Also, based on the Rogers cable box, I assume you're in Canada, correct?

HD Tech

Collapse -
by momtole / April 29, 2013 9:06 AM PDT

Thanks, but a friend of mine came over last night and hooked everything up. I had hooked the sub woofer in with the HDMI cables, but he went around that and went straight to the tv. The sound is very good now. Thanks for replying!

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


Free trip to the Grand Prix

Don't miss your chance to win a trip to the Formula 1 Grand Prix in Monaco for you and a plus-one.