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Question

Home theater HT-E5550 drops input source

by lospilotos / November 19, 2012 8:36 PM PST

Hi!

I have a HT-E5550 home theater system connected to my 7500 series TV. My STB is connected to the HDMI 1 IN on the HT-5550. Every time I switch on the HT-5550 it remembers that the HDMI 1 was selected, for about 5 seconds, then it drops it and displays a "Select input source" screen. Then I have to step through the input sources until I get to the HDMI 1 agin. After that it keeps the input source, until next time...

Any clever ideas why and how to fix this?

Thanks!

L.

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All Answers

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Answer
Re: Home theater HT-E5550 drops input source
by Samsung_HD_Tech Samsung staff / November 20, 2012 2:47 AM PST

Hi lospilotos,

You can turn off Anynet+, as that's what it doing this. You may think this is a setting you can change. Unfortunately, it's not. Either you can turn Anynet+ on with all of its functions with this switching away, or you can turn Anynet+ off and stop having it switch away at start up.

HD Tech

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Re: Home theater HT-E5550 drops input source
by lospilotos / November 21, 2012 12:44 AM PST

Hi!

Thank you for your reply. I turned off Anynet+ on the HT-E5550 and was initially hopeful this would solve the problem. It did not...

Now, after a few seconds displaying the picture from the HDMI 1 input it drops this and shows the standard "Menu"-screen. I refer to the one with the 4 icons in the lower part of the screen "Smart Hub, Input Source etc". I then have to choose HDMI 1 again.

Any more ideas?

Thanks!

/L.

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Re: Home theater HT-E5550 drops input source
by Samsung_HD_Tech Samsung staff / November 21, 2012 2:22 AM PST

Hi lospilotos,

Did you try turning it off on the TV too?

HD Tech

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