Samsung forum


HLS5687 White Dot Problem?

by eypuff / September 24, 2011 6:41 AM PDT

Called 1-800-SAMSUNG today and talked a very nice lady.
She told me my TV was not on the approved tv list. And gave me the number to an authorized Samsung service center. I called the number to the service center and got nothing but infinite dial tones.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: HLS5687 White Dot Problem?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HLS5687 White Dot Problem?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Received answer from Facebook Support.. Now what?
by eypuff / October 10, 2011 5:26 AM PDT

So this is what I received from the Facebook Service page. What do I do now?

Collapse -
Update again..
by eypuff / October 10, 2011 6:12 AM PDT

I just called them again and received the same answer. The TV set is not on the approved list and it is out warranty. This is pretty frustrating. I don't know what to do next.

Collapse -
No more calls. Try the next step.
by R. Proffitt Forum moderator / October 10, 2011 6:14 AM PDT
In reply to: Update again..
Collapse -
Already tried the Facebook method.
by eypuff / October 10, 2011 10:49 AM PDT

I've already utilized the Facebook method. Their reply is pasted above.

Collapse -
(NT) Sorry. I read you called. them.
by R. Proffitt Forum moderator / October 10, 2011 11:13 AM PDT
Collapse -
I'm in the same boat
by GregMelnyk / October 12, 2011 4:15 AM PDT

I'm still pressing this issue myself. seems to indicate that someone with this model was able to get the repair covered by Samsung. If I make any progress, I'll try and remember to post back here. There's obviously some kind of defect with a part. I'm happy with my TV and like Samsung. I'm really hoping that they make things right.

Collapse -
by eypuff / October 12, 2011 8:17 AM PDT
In reply to: I'm in the same boat

Thanks. Hopefully, we'll both be able to get our problems taken care of.

Collapse -
tried asking on facebook again
by eypuff / October 25, 2011 1:09 AM PDT

Thought I'd try asking on Facebook again, as I'm out of options. And I got the same automated reply.

Collapse -
by gfongx / January 11, 2012 11:11 PM PST

Same model, same problem, same response. *$*%

Collapse -
by eypuff / January 12, 2012 1:46 AM PST
In reply to: dots

At this point, I've given up trying. I've lost all hope in Samsung and will probably never buy another Samsung TV. It's so frustrating that a big reputable company like Samsung won't acknowledge their problems and own up to it.

Collapse -
GFONGX. Did you try that last thing?
by R. Proffitt Forum moderator / January 12, 2012 2:22 AM PST
In reply to: dots;threadListing
Collapse -
by gfongx / January 12, 2012 3:39 AM PST


Collapse -
Ugg. Next stop?
by R. Proffitt Forum moderator / January 12, 2012 3:45 AM PST
In reply to: dots
Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


Big screens for the big game

Still looking for the best TV deals ahead of Sunday's game? Here are our top three big screen picks.