you need to try disabling the protection by BitDefender and Spybot's TeaTimer (if enabled) and other real-time protection by anti-malware program that is maybe interfering with the removal process. When done, try again to allow MBAM or SAS to remove the detected items.
If it continue to not to remove, try to use:
A2 Free (A2) http://download.cnet.com/A-squared-Free/3000-2239_4-10262215.html
Hello to anyone who can help,
My Samsung netbook picked up something yesterday. I had BitDefender for virus protection, and was always happy with it, but something must have slipped through.
The main problem has been pop-ups and the blocking of anti-virus software. BitDefender can't update or run properly, and SpyBot and Norton Antivirus could not install properly.
I have managed to effectively download and run both SuperAntiSpyware and Malwarbytes Anti-Malware, but they have not been able to get rid of everything. They detected and deleted multiple infected files, but 5 files still remain and neither program can seem to get rid of them. Here they are:
Trojan.Agent (3 of them)
I've tried Malwarebytes multiple times, even in safe mode. Does anyone know of another way to get rid of these types of files?
Thanks to anyone who can help!