Spyware, Viruses, & Security forum

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Hijack.Regedit and four Trojans

by ericmecca / March 15, 2010 8:55 AM PDT

Hello to anyone who can help,

My Samsung netbook picked up something yesterday. I had BitDefender for virus protection, and was always happy with it, but something must have slipped through.

The main problem has been pop-ups and the blocking of anti-virus software. BitDefender can't update or run properly, and SpyBot and Norton Antivirus could not install properly.

I have managed to effectively download and run both SuperAntiSpyware and Malwarbytes Anti-Malware, but they have not been able to get rid of everything. They detected and deleted multiple infected files, but 5 files still remain and neither program can seem to get rid of them. Here they are:

Trojan.Agent (3 of them)
Trojan.Downloader
Hijack.Regedit

I've tried Malwarebytes multiple times, even in safe mode. Does anyone know of another way to get rid of these types of files?

Thanks to anyone who can help!

-Eric Mecca

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Eric, if other scanners failed to remove something
by Donna Buenaventura / March 16, 2010 3:46 AM PDT

you need to try disabling the protection by BitDefender and Spybot's TeaTimer (if enabled) and other real-time protection by anti-malware program that is maybe interfering with the removal process. When done, try again to allow MBAM or SAS to remove the detected items.

If it continue to not to remove, try to use:
A2 Free (A2) http://download.cnet.com/A-squared-Free/3000-2239_4-10262215.html

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Still no effect
by ericmecca / March 17, 2010 6:55 AM PDT

Hi Donna,

Thanks for the response. I gave it a try. I don't have spybot installed (the virus currently won't let me) and I disabled everything on bitDefender and ran MBAM, SAS, and A2 multiple times including in safemode. Still, those few files can't seem to be removed.

Do you have any other remedies I should try? Or is this rapidly heading down a dead end road?

Thanks

-Eric

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Eric, Sorry to hear the tool did not help also
by Donna Buenaventura / March 17, 2010 12:50 PM PDT
In reply to: Still no effect

But don't lose hope. There is other scanner to use Happy

Download Hitman Pro from http://www.surfright.nl/en
It will let you remove infection within 30 days.

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Can't connect to internet through Hitman
by ericmecca / March 19, 2010 2:50 AM PDT

Hi Donna,

Thanks again for all your recommendations. Unfortunately, still no luck. I downloaded Hitman Pro, but when I try to run it the program says there is no internet connection. Whatever I have is keeping me from accessing the internet through virus removal programs. I can get online just fine through a web browser, but something is blocking access through Hitman.

I'm assuming this is the same reason that when I try to update BitDefender it says there is a connection and proxy error.

Anything else I should try?

Thanks again.

-Eric

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Eric, try to reset your Hosts file
by Donna Buenaventura / March 25, 2010 2:14 AM PDT
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