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Question

Hewlett Packard - Computer Starting up in Safe Mode

by justgandes / February 11, 2013 12:03 AM PST

I have a five year old Hewlett Packard that seems to have a virus on it. Every time I start my computer it goes directly to a blue screen with a bunch of coding on it. It ask me to start computer again and when I do, it recommends me to start computer in safe mode. This seems to work most of the time, but is there something I can do to fix this? I obviously have a virus of some sort, but my computer knowledge is pretty slim to none. So I don't know how to fix this.

Any help you can provide me would be greatly appreciated!!!! Thanks!!!

--Justin

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All Answers

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Answer
FIrst step is save your files.
by R. Proffitt Forum moderator / February 11, 2013 12:05 AM PST
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Thanks!
by justgandes / February 11, 2013 12:59 AM PST

Thanks for responding to my question Bob! I really appreciate it!

I have saved most of my important files onto CDs but not everything. Is there a good chance I might lose everything on my computer if I download these programs to clean up my computer? If yes, not a huge deal... but I was hoping I'd be able to keep most of my things on my computer.

Thanks again!!!

--Justin

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Sorry to repeat. Save the files first.
by R. Proffitt Forum moderator / February 11, 2013 2:31 AM PST
In reply to: Thanks!

Malware can be awful. That is, it can retaliate if it sees that it is being looked for, or being removed. Here's an article to get the files out without booting from the HDD.

http://www.hiren.info/pages/bootcd

Notice the MiniXP? Boot to that and you can copy files out. I prefer Ubuntu as noted at http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/ but some like the MiniXP method.

There, you have 2 methods.

Again, we can't know what malware will do. So we save our stuff first.
Bob

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Answer
Blues screen etc.
by pgc3 / February 11, 2013 12:44 AM PST

From a CLEAN computer, download Malwarebytes, send to a flash drive or CD. Boot sick system to Safe Mode with networking, plug in FD/CD run MWB see what it picks up. At the end of the scan, if items are highlighted in red (bad stuff) ..click SHOW RESULTS and attempt removal, it is worth a shot.

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Thanks pgc3!!!
by justgandes / February 11, 2013 1:00 AM PST
In reply to: Blues screen etc.

Thanks for responding to my question! I honestly could use all the help I can get.

--Justin

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Welcome
by pgc3 / February 11, 2013 1:27 AM PST
In reply to: Thanks pgc3!!!

You are welcome, try the MWB thing, as long as you can boot to safe mode, with networking, you may have a fair shot at cleaning up bad stuff and hopefully getting the system back to normal Windows. This is something I generally try to do pretty early on when dealing with malicious bugs many others do as well. I'll keep my fingers crossed that you have some good results, keep us posted...but remember download from a CLEAN computer....

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