Windows Vista forum



by Luck799 / February 13, 2013 1:11 PM PST

I am trying to recover my Gateway M-6307 from a vista boot disk and as soon as I put in the product key to allow Vista to install a cancellation notice comes up saying "Windows can not open the required file E:\Sources\install.wim. The file does not exist. Make sure all files required for installation are available, and restart the installation. Error code 0x80070002" Any help would be appreciated, thank you!

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Clarification Request
Is this the recovery media from Gateway?
by R. Proffitt Forum moderator / February 14, 2013 1:12 AM PST

If so, and even if not, try a duplicate of that DVD but record it at a lower speed and clean the CD/DVD lens.

The story you present is too light on detail. If it's not the Gateway recovery media, you may encounter too many errors.

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Reply- More info
by Luck799 / February 14, 2013 4:07 AM PST

It is not from Gateway, I downloaded a Vista home CD as a torrent and then put it on a CD using "power2go" on my desktop which is in perfect running condition. I have already tried making another copy at a slower speed. The boot disk works perfectly up until the point of install.
When I look up the error code it says it most likely has to do with a backup issue. My backup on the laptop is COMPLETELY full though, and I would clear it, although the "UI for admin confirmation" stops working with EVERYTHING that requires admin access.

Also, I have tried to run internal recovery program Gateway supplies but it wont open. I do not need any of the information on this laptop i just want it back to factory settings for my wife to use for school.

Thank you

All Answers

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Thanks for the added detail.
by R. Proffitt Forum moderator / February 14, 2013 4:26 AM PST
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by Luck799 / February 14, 2013 4:36 AM PST

That was the very first thing I tried although once I try to access "gateway system recovery" it says " C:\\Windows\SMINST\Grc_Vista.axe File system error (-1073741521)

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That line has many errors.
by R. Proffitt Forum moderator / February 14, 2013 4:41 AM PST
In reply to: Reply

Sorry but now we need the recovery DVDs from Gateway.

That error you posted should have had single backslashes and the .axe from what I can find should have been .exe.

Unless you cloned the drive and kept a copy, I know of no fix except to use restore media. Order them soon from Gateway. Cheaper than a new os.

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