TVs & Home Theaters forum


Help with Samsung sound bar HW-F550, won't display

by jgrant3530 / November 10, 2013 8:15 AM PST

Just brought home a second Samsung Sound Bar HW-F550 after the first one did not produce any display or sound and did not work with the included remote. This one does produce sound but has no display and the remote controls the TV mute, volume, input but does not operate the sound bar at all. The Sound Bar is connected to the TV by an optical cable purchased at Best Buy at the time of purchase of the sound bar and a new Samsung TV. I can't believe I could purchase 2 bad speakers within 24 hours....could I be doing something wrong here? (I have done the troubleshooting suggested by agents at Samsung 1-888 # and they only suggested shipping it for service both times...quite a hassle for something that has never worked in the first place!!)

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Help with Samsung sound bar HW-F550, won't display
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Help with Samsung sound bar HW-F550, won't display
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Next time.
by R. Proffitt Forum moderator / November 10, 2013 8:34 AM PST

Have them show you it working at the store. If they can't show it working, then go for a full refund.

Collapse -
Help with Samsung sound bar f550 display
by Blondo676 / November 23, 2013 4:06 AM PST

Have you resolved this issue? I have the same issue. On my second sound bar and still no display. I have tried everything and called Samsung. They say to return it. I have to be missing something!

Popular Forums
Computer Help 47,885 discussions
Computer Newbies 10,322 discussions
iPhones, iPods, & iPads 3,188 discussions
Security 30,333 discussions
TVs & Home Theaters 20,177 discussions
HDTV Picture Setting 1,932 discussions
Phones 15,713 discussions
Windows 7 6,210 discussions
Networking & Wireless 14,510 discussions

Big stars on small screens

Smosh tells CNET what it took to make it big online

Internet sensations Ian Hecox and Anthony Padilla discuss how YouTube has changed and why among all their goals, "real TV" isn't an ambition.