TVs & Home Theaters forum


Help with Samsung sound bar HW-F550, won't display

by jgrant3530 / November 10, 2013 8:15 AM PST

Just brought home a second Samsung Sound Bar HW-F550 after the first one did not produce any display or sound and did not work with the included remote. This one does produce sound but has no display and the remote controls the TV mute, volume, input but does not operate the sound bar at all. The Sound Bar is connected to the TV by an optical cable purchased at Best Buy at the time of purchase of the sound bar and a new Samsung TV. I can't believe I could purchase 2 bad speakers within 24 hours....could I be doing something wrong here? (I have done the troubleshooting suggested by agents at Samsung 1-888 # and they only suggested shipping it for service both times...quite a hassle for something that has never worked in the first place!!)

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All Answers

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Next time.
by R. Proffitt Forum moderator / November 10, 2013 8:34 AM PST

Have them show you it working at the store. If they can't show it working, then go for a full refund.

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Help with Samsung sound bar f550 display
by Blondo676 / November 23, 2013 4:06 AM PST

Have you resolved this issue? I have the same issue. On my second sound bar and still no display. I have tried everything and called Samsung. They say to return it. I have to be missing something!

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