If you can determine that, we can help at least a little. I also suggest you peruse XDA forums, as well as howardforums to see if anyone else can share more on your handset. (It's the dual SIM one, right?)
I recently purchased a BLU D170A cell phone, I liked the specs on the phone but since this is my first android phone I need some help trying to figure it out since the users manual leaves a lot to be desired. Besides being printed in the smallest font known to man and smaller than a 3x5 card. I am looking for information on where to go to be able to get an explanation for using all its features. The company has not responded to several requests, and I have not found any others sites that are of assistance. I downloaded the manual from the BLU web site, the only thing it has going for it was that the print was legible.