is indeed true, yes you were extremely ripped off. However, you are part to blame as when getting anything worked on, you should check the credentials of the person, make sure they are indeed certified, ask for your old parts back (you have every right)and shown proof of what was put in. If this person doesn't have a good explanation and you have absolute proof of what has occured, call the better business bureau, a lawyer perhaps, and file a complaint. Once again, a pc technician taking parts that don't belong or without consulting you, is nothing less than theft.
You may even file a police report, however the methods vary from state to state. Contacting the person who did this may simply tip them off and if you were ripped off, go to other means. That is my opinion.
I'm fearing the technician we hired has swapped some of our components for lower quality devices. Here is my story.....
After my PC failed completely I called a computer repair company from the yellow pages.
We paid to have our motherboard, CPU, and RAM replaced. The processor/CPU was replaced with an AMD Athlon XP 2400+, this is documented in our receipt.
After getting the computer back we purchased a new GeForce FX 5500 256 MB Video card from Best Buy. Soon after only a few months with the computer the new motherboard failed, so we took the PC back.
Upon getting the computer back we began encountering problems so we inspected the system, and found the Processor/CPU to now be an AMD Athlon XP 1800+, and the graphics card to be an NVIDIA RIVA TNT 2 model 64 32 MB.
Do my concerns seem to be warranted. We called the individual tonight, and left a message, but we haven't heard back yet. What are my options, any advice, any help would be appreciated thanks.