Windows Vista forum

General discussion

Help required PLEASE!!

by ab3688 / February 10, 2013 5:51 PM PST

Hi I'm trying to import home videos i have recorded on my iphone 4s to my computer but it keeps coming up with error code 802A0006. I have tried to find out what it means but have had no joy and i am now pulling my hair out. If anyone can please help me it would be greatly appreciated!!!

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Re: error
by Kees_B Forum moderator / February 10, 2013 6:00 PM PST
In reply to: Help required PLEASE!!

What program are you using to import those video's from your iPhone? I don't think it's standard Windows Vista functionality?

Kees

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re error
by ab3688 / February 10, 2013 6:33 PM PST
In reply to: Re: error

Hi Kees. I go into start, select computer then select my iphone then select import pictures then its says downloading pictures and videos but doesn't download the videos.

Ab3688

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Re: error
by Kees_B Forum moderator / February 10, 2013 6:44 PM PST
In reply to: re error

What you do seems the right method, as described in http://support.apple.com/kb/HT4083. Nothing wrong with that.

According to http://msdn.microsoft.com/en-us/library/windows/desktop/dd319335%28v=vs.85%29.aspx this error means the device is hung (doesn't respond). That's not a Windows error, that's an iPhone error.

Things you can try:
- turn your iPhone off and on again
- download on another computer
- ask on our http://forums.cnet.com/mac-forums/iphones-and-ipods-forum/
- visit your local Apple shop (or shop where you bought the iPhone) and ask them to diagnose the problem in the device

Kees

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Re: error
by ab3688 / February 10, 2013 8:26 PM PST
In reply to: Re: error

Ok will do. Thanks for your help

ab3688

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Also close all programs running on iPhone...
by Pepe7 / February 10, 2013 10:20 PM PST
In reply to: Re: error

...in the background. IME working with iOS, that can be a factor from time to time if the device locks up.

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You could also use the cloud to transfer videos
by Pepe7 / February 10, 2013 10:26 PM PST
In reply to: Re: error

Dropbox would be another method for you to upload to the cloud, then download to your PC. Been there, done that in a pinch. Of course it depends on how large the video in question is, since Dropbox free accounts only give you 2GB of space initially. Google Drive & Skydrive would provide you with more space if needed (5GB & 7GB, respectively). Upload speeds may require patience though, that's the only caveat.

Upgrading to W7 might also be useful in this situation too(!) Vista is a hot mess Wink

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