Windows Vista forum

General discussion

Help required PLEASE!!

by ab3688 / February 10, 2013 5:51 PM PST

Hi I'm trying to import home videos i have recorded on my iphone 4s to my computer but it keeps coming up with error code 802A0006. I have tried to find out what it means but have had no joy and i am now pulling my hair out. If anyone can please help me it would be greatly appreciated!!!

Post a reply
Discussion is locked
You are posting a reply to: Help required PLEASE!!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Help required PLEASE!!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: error
by Kees_B Forum moderator / February 10, 2013 6:00 PM PST
In reply to: Help required PLEASE!!

What program are you using to import those video's from your iPhone? I don't think it's standard Windows Vista functionality?


Collapse -
re error
by ab3688 / February 10, 2013 6:33 PM PST
In reply to: Re: error

Hi Kees. I go into start, select computer then select my iphone then select import pictures then its says downloading pictures and videos but doesn't download the videos.


Collapse -
Re: error
by Kees_B Forum moderator / February 10, 2013 6:44 PM PST
In reply to: re error

What you do seems the right method, as described in Nothing wrong with that.

According to this error means the device is hung (doesn't respond). That's not a Windows error, that's an iPhone error.

Things you can try:
- turn your iPhone off and on again
- download on another computer
- ask on our
- visit your local Apple shop (or shop where you bought the iPhone) and ask them to diagnose the problem in the device


Collapse -
Re: error
by ab3688 / February 10, 2013 8:26 PM PST
In reply to: Re: error

Ok will do. Thanks for your help


Collapse -
Also close all programs running on iPhone...
by Pepe7 / February 10, 2013 10:20 PM PST
In reply to: Re: error the background. IME working with iOS, that can be a factor from time to time if the device locks up.

Collapse -
You could also use the cloud to transfer videos
by Pepe7 / February 10, 2013 10:26 PM PST
In reply to: Re: error

Dropbox would be another method for you to upload to the cloud, then download to your PC. Been there, done that in a pinch. Of course it depends on how large the video in question is, since Dropbox free accounts only give you 2GB of space initially. Google Drive & Skydrive would provide you with more space if needed (5GB & 7GB, respectively). Upload speeds may require patience though, that's the only caveat.

Upgrading to W7 might also be useful in this situation too(!) Vista is a hot mess Wink

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.