Computer Help forum



by chamrick27 / February 13, 2013 1:47 PM PST

I have a desk top e machine with windows basic vista.I have a HP officejet 4500, 510a. They are not communicating with each other. I have downloaded drivers software, etc..... no I dont have the cd. And it is still not working The printer is connected to the pc, but its still not working. It wants me to save everything. I click ok to save, rename it, then nothing!!!!!!! please help! Thanks ~J

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: HELP PLEASE!!!!!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HELP PLEASE!!!!!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Did you follow the proper sequence
by glb613 / February 13, 2013 7:42 PM PST
In reply to: HELP PLEASE!!!!!

when installing the printer? Most prompt you when to connect or turn on the printer. Uninstall through the control panel and start over.

Collapse -
by Kees_B Forum moderator / February 13, 2013 7:59 PM PST
In reply to: HELP PLEASE!!!!!

I've never seen a printer asking me save and rename something. Which such vaguely described problems it's difficult to help.So the above advice (uninstall and start over, being careful to follow the installation instruction exactly) is the best one possible.

But it's possible also the printer is defective, or the USB-drivers on the PC haven't been installed after a reinstall of the OS. And in the review I see it's a wireless printer. If you try to use it wirelessly (there's no reason why you shouldn't have added a wireless card to your desktop) you enter a minefield.

It's a new printer? I see a february 2013 review. Then why don't you have the disk that came with it? HP printers are notoriously difficult to install because they come with so much software. Using the disk is much better than downloading something.


Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.