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Help, my windows 7 won't do a backup.

by dngeis / October 26, 2010 7:55 AM PDT

On my new Compaq laptop with Windows 7 I was able to do auto backups on a regular basis. Now all of a sudden it will not do a complete backup. My backups were going to an external Iomega hard drive. At one point using the HP maintenance program it did tell me I had some corrupted files on the C drive. I have tried using restore to correct the corrupted file problem and it isn't letting go back that far to try and correct the problem. If I try to run a backup my external drive looks like it is receiving some files and then it just spins forever and I can't eject it. I was wondering would it be wise for me to delete the existing backup on my external drive & then try a new backup? HELP

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I recommend against that...
by John.Wilkinson / October 28, 2010 8:16 AM PDT

Assuming the last backup was performed before these problems began, I would not delete it as you may need to use it in order to resolve the current issue without reformatting and starting over. Even in the best case, it's a backup of your files you should not surrender until you have another recent backup of those files.

Since HP's maintenance program identified file corruption, I would start by running System File Checker per these instructions. You'll want to have your Windows 7 DVD ready in case it is requested. In addition, I would verify that the external hard drive has sufficient room for another full backup and try using a different backup media to see if it is the utility or the hard drive that is the issue.


Note: This post was edited by forum moderator to correct broken link on 10/29/2010 on 2:32 PM PT

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Backup problem
by dngeis / October 29, 2010 3:42 AM PDT

Thanks for the info John. My laptop came with Windows 7 preloaded so I don't have a disk, but the Windows serial number is on the bottom of the laptop. As far as the external drive goes, it is a 1TB with approx. 800GB's of free space so that's not a problem. I will try the Microsoft link and see what happens.


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Better burn that recovery DVD...
by John.Wilkinson / October 29, 2010 7:32 AM PDT
In reply to: Backup problem

New computers no longer come with a Windows or recovery DVD, instead leaving it to the purchaser to burn the DVD from the recovery partition on the hard drive. It's highly recommended that you burn that DVD as soon as possible (look for 'Recovery Disc Creator' or something similar in your Start Menu) as it may be needed to repair/reinstall Windows in cases of file corruption, hard drive failure, etc.

Let us know what System File Checker turns up.

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Recovery disks
by dngeis / October 30, 2010 7:37 AM PDT

John, burning the recovery disks is one of the first things I did. I will let U know what happens with system file checker. As soon as I return home for an RV trip. Presently I am using my older HP laptop that I carry in my motor home.


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Widows 7 Back up problem solved!
by Dianhope / January 10, 2013 8:50 AM PST

Back up hasn't completed in a few weeks...Changed windows back-up setting from manual to 'automatic'.... then ran a full scan of the system using Microsoft System Essentials... the scan took forever but identified about 4 items that had been quaranteed... trojans of some sort. I clicked on 'remove' and then restarted the computer, ran back up again and this time...presto it worked! It is certainly helpful to share problems and ideas like this on such forums- much appreciated! Ian Hope, Edmonton AB

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