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HELP! My son's ASUS laptop power died

by KathyHi11 / April 11, 2013 12:20 PM PDT

It was plugged in, but not charging - and eventually died. I ordered a new power supply thinking there was something wrong with the old one, but it still won't boot. We took the laptop to Staples who wanted $379 to fix whatever's broken or $279 just to recover the data on his disk. Thought I'd poke around to see I could get some help before spending a bunch of $$.. Thanks for any guidance!

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All Answers

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Sometimes it's the battery
by wpgwpg / April 11, 2013 12:26 PM PDT

Try powering it off and removing the battery. Then plug it in and see if it will boot that way. Sometimes a battery can cause this. How old is the laptop? Batteries usually don't last more than a couple of years.

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Your Suggestion Didn't Work
by KathyHi11 / April 12, 2013 9:16 AM PDT

and there are tears.. Sad

The laptop is a little more than a year old - was purchased for XMAS 2011.. Any guidance on next steps? Its running Windows 7..


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