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HELP! My desktop has a virus or ten!

by irishspirit7 / January 16, 2011 11:50 AM PST

Okay this is the grandson was playing games on the computer ( he is 9 ) and when he stuck to the usual games he was fine but he downloaded something from I "think" Gamevance and my desktop is now a MESS! It has a blue patterned screen with some fake warnings and it says it needs to use this so and so program to get rid of virus. I tried to run AVG and Trend Micro and got nowhere. I have a virus free laptop so could make a disc but not sure what to do or how to do it. Any and all help appreciated.

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To start with
by lacsr / January 16, 2011 9:12 PM PST
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by SuperGeek81 / January 19, 2011 2:26 AM PST

Ok here is what to do,

Start the infected machine, without it online,
once the machine is started

go to start
then to run
type in msconfig
click on the tab that says startup
uncheck all

Now once it is back on,
go to or
then look for Malwarebytes, install it, update it and run it.
once it is complete remove any and all issues and follow its sinmple instructions.
Once it is clean, you will want to run it a few times...

Go back to start
then to run
then type in msconfig
click the startup tab
recheck all your unchecked icons.


Once back up run scan again, see if anything comes up, if nothing you should be good to go.

hope this helps..

Microsoft Certified Master

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proble solfing!
by rosishere / August 23, 2011 8:30 AM PDT

first restart the infectet pc/computer..

this wil recould in a warning if you start up your pc again..
you get a blackscreen whit white letters let you press the following options

*safe mode
*safe mode whit network

chose safe mode..
it wil run your pc whitout problems!
you can only use administration that way..
no games.

look around on your pc..
delete the infectet/virus file..

do you not now wath the infectet file is?

ask your grandson wath the name was of the file..
he don't now or the file is not findeble get a real anti virus softwear from the internet..
and run it in safe mode..

if you don't have a second pc..
run it in safe mode whit natwork.

if this was helpfull please tell your grandson that it is not stupit..
it hapent me a 100 times
and is solft it 99 times

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Virus & such
by Zolar_1 / January 20, 2012 2:28 PM PST
In reply to: proble solfing!

It's a bit late for this, but if you password protected all user and admin accounts, then activated the GUEST account, then your grandson could use that and you needn't worry too much about the problems.

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