AVG forum

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Help My AVG has disappeared!

by ducky74 / January 14, 2011 8:33 PM PST

I bought AVG for 2 years on 5th December '10. It has been doing the daily sweep ok, then I noticed the other day it had stopped doing it. The icon has disappeared from the tray. I tried to contact AVG via their website but need the licence number which I can't get as it's vanished. I have checked the add and remove programmes and it is still there. As are the icons via start > programmes etc, but when I click on them nothing happens! I'm stuck and don't know what to do next! help!

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Retrieve license number
by Dusan_AVG / January 16, 2011 2:15 AM PST
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AVG still not working
by ducky74 / January 18, 2011 9:25 PM PST

I have retrieved my licence number and tried to reinstall the AVG but it keep saying 'stopping' and won't complete the reinstallation. Thanks.

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stuck!
by ducky74 / January 18, 2011 9:28 PM PST
In reply to: AVG still not working

I have just tried the AVG customer support but is coming up with an error message!

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Error message
by Dusan_AVG / January 19, 2011 1:14 AM PST
In reply to: stuck!

Hello ducky74,

Please provide us with more information.
What error message is displayed?
How did you contact our support?

Thank you

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error message
by ducky74 / January 19, 2011 5:46 AM PST
In reply to: Error message

copied from http://www.avg.com/ww-en/customer-support
An error occured while processing your data. Please try again later. We apologise for any inconvenience.

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working again now thanks.
by ducky74 / January 19, 2011 5:52 AM PST
In reply to: Error message

I have sucessfully sent a message via the AVG website and await a reply! Thanks for your help.

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