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Question

Help: "Lua Error " with CNET installer

by MedicalDeviceSoftware / December 4, 2012 6:15 PM PST

My PC crash each time I try CNET installer.
If any one can reproduce the crash please help, point me to the right support site or forward this message to download.com support (I couldn't find there email).

Problem details:

1- Each time I try to download one product I get a dialog box with a tittle: "LUA Error !"

2- To reproduce the problem, try to download the following product:

http://download.cnet.com/Neuron-Activity-Simulator/3000-2054_4-75810551.html?tag=ext-gen1170;ext-gen1171

3- Click on the left side "Green download Now CNET installer enabled" button

4- The download file will be downloaded and saved.

5- When you clik on CNET installer it will run few sec and crash with a dialogue box" LUA Error !"
and few lines off script ... etc

The dialogue box OK button is inactif so it stay for ever until your reset the computer or use task manager to kill the process.

Thanks

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All Answers

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Answer
To contect the support team...
by John.Wilkinson / December 8, 2012 1:43 PM PST

Unfortunately I do not know how to resolve the issue you're encountering, but you can contact the support team by scrolling to the bottom of the page and clicking on the "Help Center" link. From there, select CNET Downloads and then click the "submit a question" link on the subsequent page.

Regards,
John

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RE: Help: "Lua Error " with CNET Installer
by NCDad / March 10, 2013 1:38 PM PDT

Hi,

I am getting the same type of error box to pop up every time I attempt to install an application downloaded from CNET's download.com web site. Is there a known problem? If so, where can users get the answer? I have never encountered this problem with previous downloads.

Herein is the problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: cbsidlm-tr1_11-NetWorx-ORG-10155904.exe
Application Version: 2.8.0.1
Application Timestamp: 4fe4b477
Fault Module Name: RPCRT4.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba59
Exception Code: c00000fd
Exception Offset: 00022a4c
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c89a
Additional Information 2: c89afdde155f6f6db0db96e08c250cee
Additional Information 3: 8623
Additional Information 4: 8623643f1359d868dd3886a85d8db1bc

Thanks!

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Just a tip.
by R. Proffitt Forum moderator / March 10, 2013 1:46 PM PDT

If you see a Direct Download Link under the download button, try that instead.
Bob

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