Unfortunately I do not know how to resolve the issue you're encountering, but you can contact the support team by scrolling to the bottom of the page and clicking on the "Help Center" link. From there, select CNET Downloads and then click the "submit a question" link on the subsequent page.
My PC crash each time I try CNET installer.
If any one can reproduce the crash please help, point me to the right support site or forward this message to download.com support (I couldn't find there email).
1- Each time I try to download one product I get a dialog box with a tittle: "LUA Error !"
2- To reproduce the problem, try to download the following product:
3- Click on the left side "Green download Now CNET installer enabled" button
4- The download file will be downloaded and saved.
5- When you clik on CNET installer it will run few sec and crash with a dialogue box" LUA Error !"
and few lines off script ... etc
The dialogue box OK button is inactif so it stay for ever until your reset the computer or use task manager to kill the process.