Computer Help forum


Help for Touchpad/Keyboard on Laptop

by cakeman67899999 / January 2, 2013 7:41 AM PST

Hello all,

I have an Acer 5732Z laptop that has never given me trouble until today. I was in the process of updating my GPS when it told me to restart the computer with the GPS still plugged into the USB drive. However, when the windows 7 login screen came on, I was unable and am still unable to get my touchpad or keyboard to work. It's not disable, safe mode/system restore doesn't work and I am past warranty so Acer cannot help. Any tricks I am missing? Any help would be thankful.

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All Answers

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It varies on acers a little but Fn+F7?
by R. Proffitt Forum moderator / January 2, 2013 7:45 AM PST

On my acer my touchpad is disabled with Fn+F7.

May differ on yours but look carefully at the F keys.

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by cakeman67899999 / January 2, 2013 7:51 AM PST

Doesn't work. Completely non-responsive with all keys.

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by R. Proffitt Forum moderator / January 2, 2013 7:54 AM PST
In reply to: Nope.

It varies with each unit but I tested it on my Acer just to be sure. Same effect as you noted.

After the update, unplug the USB thing and retry.

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by cakeman67899999 / January 2, 2013 7:58 AM PST
In reply to: Sorry.

Can't update. Can't do anything. Can't get online to get Acer Drivers.

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Odd. Why drivers?
by R. Proffitt Forum moderator / January 2, 2013 8:02 AM PST
In reply to: ..

What is this online issue? It's not in your top post.

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by cakeman67899999 / January 2, 2013 8:29 AM PST
In reply to: Odd. Why drivers?

I am stuck on Windows 7 login screen unable to do anything with my mouse or my keyboard.

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Ahh. The keyboard is dead too?
by R. Proffitt Forum moderator / January 2, 2013 8:52 AM PST
In reply to: ..

I missed that.

Now we have to again, unplug any usb things, reboot and hope. No?

Reboot but head to safe mode (windows 7 safe mode is well discussed so I'll skip how to here.)

If the keyboard and mouse are still dead we'll need an USB keyboard and mouse but if the keyboard is truly dead, you won't be able to use the keyboard to get to safe mode.

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by cakeman67899999 / January 2, 2013 8:57 AM PST

All done. USB keyboard or mouse didn't work. Safe Mode (all) did not work. Guess I'm screwed for a few.

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Put your recovery
by glb613 / January 2, 2013 9:04 PM PST
In reply to: ..

disk in the drive and reboot.

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This advice is missing a lot of detail.
by R. Proffitt Forum moderator / January 3, 2013 12:29 AM PST
In reply to: Put your recovery

No warning about saving our files.

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He can use the recovery disk to repair Windows 7
by glb613 / January 4, 2013 2:37 AM PST

If he can't get the computer to load Windows and doesn't have a backup, remove the hard drive and use another computer to copy files.

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Again. Your instructions are dangerous.
by R. Proffitt Forum moderator / January 4, 2013 2:51 AM PST

You lead with use the recovery disk then in your post write about removing the hard drive.

In that order they will likely lose all their files.

I appreciate the posts but help folk avoid losing their stuff.

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