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Resolved Question

HELP: Download App error !!

by Raunaqrana / April 18, 2013 / 9:38 AM UTC

CNET TechTracker will be offline soon and so I was directed to download the Download App by CNET. After I finished downloading it and installing the necessary, I performed a scan to check for updates to my PC's software. I get an error "Download App failed to scan list of applications: No response received from ipapi. The latest successful application list to be displayed." And since this is my first use, the latest successful application list will not be displayed. Anyone with solutions ?

Spec: Win 7 Ultimate (32-bit OS).

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Best Answer as chosen by Raunaqrana

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Thanks for your feedback.
by CNETSupport / April 18, 2013 / 11:37 AM UTC

We are currently looking into this issue, and we apologize for the inconvenience here.

I have created a proxy ticket in our support system for you, so we can gather more information specific to your machine to help troubleshoot. You will receive an email from us shortly.

In future, please feel free to contact the support team directly by filling out the form on the following page:

http://t.cnet.com/PS6r5c

Regards,
Jen
CNET Customer Help

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plz re-send email
by Raunaqrana / April 20, 2013 / 11:22 PM UTC

Please send me the email again. I have just updated my email address, i lost info on my previous email account. I would be glad to send specific info about my machine to help the CNET team understand more about the problem. Thanks !

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Sorry for the delay in response here.
by CNETSupport / April 23, 2013 / 3:11 PM UTC
In reply to: plz re-send email

I have sent another message to your new email address.

Just in case it doesn't make it through, however, we do have a new build of the app that should fix the scan issue.

Currently, you can download the new build by clicking the following link:

http://software-files-a.cnet.com/u/downloadapp/DownloadApp_1_0_1_102_Setup.exe

If you still see a scan error after installing that version, please let us know.

Regards,
Jen
CNET Customer Help

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Solved !!
by Raunaqrana / April 26, 2013 / 9:01 PM UTC

Hello Jen,

The new Download App is working fine. Thank you for the help.

Best wishes.

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Version 1_0_1_102 is the sure
by loulouthefox / May 1, 2013 / 2:01 AM UTC

Hi chaps,

Just to confirm version 1_0_1_102 solved the same problem on my side...
All the best from a now happy user.
Loulou

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