Samsung

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HDTV problem - New firmware and new Netflix app video skips

by smkeating / February 13, 2011 3:15 AM PST

Just today updated to the latest firmware on my Samsung LCD TV, Model: LN55C650L1FXZA. Noticed that it also updated to the newest version of the Netflix app.

In the Netflix app, which is something I use quite a bit, I've noticed that on some movies the playback will now drop frames every few seconds. The result is a little jump every 10 seconds or so that's very annoying to watch and wasn't there with the old firmware and/or app. The soundtrack doesn't skip, however, and stays in sync.

I'm seeing this in some, but not all, movies. For example "Little Shop Of Horrors" has the problem, as does "Moulin Rouge!". "Star Trek" (the new movie) doesn't.

By the way, "Auto Motion Plus" is off. I know that this can in some situations also cause jumps.

Is anyone else seeing this on their Samsung TV?

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By the way ...
by smkeating / February 13, 2011 3:30 AM PST

I have a fios connection, and the TV is directly wired into my router. So it's not a connectivity issue.

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The answer is yes.
by R. Proffitt Forum moderator / February 13, 2011 3:34 AM PST
In reply to: By the way ...

It's been discussed to death here and sadly when anyone rules out the connectivity, enough said. This one is not just connectivity.

But there are bugs in NETFLIX's app so let's hope they issue a new version soon. Keep in mind that Samsung is not the author or maintainer of this app. Be sure to send complaints to the author's employers.
Bob

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I am talking about the new version
by smkeating / February 13, 2011 6:30 AM PST
In reply to: The answer is yes.

Thanks. Getting back to my situation ... this is the new version of the app. Released this past week, I believe. Here's a mention of it on Engadget from 2/11: http://www.engadget.com/2011/02/11/new-netflix-watch-instantly-interface-showing-up-on-samsung-hdtv/ . Its design now matches the app on the PS3.

Also, since I updated the firmware and the app at the same time (today, one after the other), I don't know who the author and maintainer of the _new_ problem I am having is. Samsung? Netflix? The problem might be caused by either.

I hadn't been having any of the problems that I've seen people bringing up here, but if I'm missing something, please provide a link. The old app (or firmware) was working fine for me. So, in other words, if this is an old problem, it's not one that I began having until I installed the new software.

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It's not unique. It's not new or old.
by R. Proffitt Forum moderator / February 13, 2011 6:38 AM PST

It's just a buggy system by Netflix. They drop the ball at times and you see this among bugs like the Pandora bug. It's very very annoying to consumers.

It's like a toaster that doesn't make toast unless you reboot the toaster.

Sorry to hear such tales, but until Netflix gets their testing to include what causes this problem, Netflix will continue to have failures.
Bob

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