Hi cassiemonnart,

I'll make a couple suggestions. First, make sure you're on the most recent firmware. I'm guessing you're in New Zealand, so I'll send you to the appropriate portal: http://www.samsung.com/nz/support/model/BD-D8500A/XY-downloads

After that, try it; if it doesn't work, try a hard reset:

1) Power on your Blu-ray player if it's not already on
2) Tune your TV to the input where the Blu-ray player is connected. The front display will read STOP.
3) Open the disc tray and ensure no disc is in it
4) Press and hold the 'Play/Pause' button on the front of the BD player for about 8 seconds or until 'Resetting all settings to default values...' is displayed on your TV screen as the Blu-ray player powers off and resets.

If those two things don't work, I'd set it up for service: http://www.samsung.com/nz/support/model/BD-D8500A/XY

HD Tech