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Question

Have a Server 2003 question not sure where to post it

by oneclick / December 26, 2012 1:45 PM PST

Don't see a forum for Server 2003. So I posted here and hopefully some of the Moderators might take a shot a helping out on this one. If not Please tell me where I can re-post..XP? Thanx. With that said..

I have issues on server 2003 R2, SP2. Normal authentication, No AD. it just happened in the last day or so. Turned the monitor on for the server and it was asking why it had shut down unexpectedly, . I keyed in unknown and proceeded to logon. After Logon, I saw the green "recently updated" icon in the sys tray and thought that was odd, because Windows always tells itself it restarting for updates

I then noticed that the My Computer icon, Network Places icon and recycle icons are displayed with unknown file icons. Here are some other issues observed: When I right click the icons it sees them as folders, giving me only typical folder options. Can't open mmc.exe even from CLI. to see the event viewer to see what happened. I get a class not registered error. The All Programs won't display the programs list when I click on it. On a whim I tried installing malwarebytes, I get "regsvr32 failed with exit code 0x5" Research tells me "Access Denied" issues. I am logged in as admin. Administrator tools link doesn't work either.

I right click the desktop then select add short cut, just to browse the computer another way or create a shortcut... the MS wizard opens, I click browse, and my only option is make new folder or cancel, clicking make new folder does nothing, it doesn't browse. There are so many things that don't work I don't even know where to start with what things that don't work to help in a diagnosis, ugh!

I can install a program, for example Firefox from a flash drive, I select launch and get to the internet just fine. When I close it, I cannot run the program again because it never created a shortcut and I cannot browse the computer in anyway to find the .exe. Windows key+E, Win key +R doesn't work, right click the desktop and properties. I get explorer.exe created Exception_Access_Violation in Module SHDOCVW.dll, and other errors. I can't even browse from the task manager the machine freezes.

The odd part is all our Practice Management Applications are running fine, It only seems to be the OS side of the server.
A)can I run sfc /scan now on sever2003? And Should I run sfc? Will it affect any of our Applications installed?
B) Is it a windows update that may have caused this? If so how can I roll back? roll back to registry from say the 9th of Dec?
C) Raid Degraded?
Don't even know where to start.....and I'm gonna have to explain this in the morning ..any help...Thanx

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All Answers

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Answer
Let's start with the basics.
by R. Proffitt Forum moderator / December 26, 2012 1:53 PM PST

The administrator must obey permissions just like any other account. If some folder or registry key is marked read only or not owned by the admin, 0x5 can occur.

I don't want to upset you but the admin account is not God. They can change permissions as needed on almost anything but your question needs us to start with something basic to administration.

A. Why? I see no good reason for that.
B. Maybe. But the classic failure with .NET updates is well discussed and depending on which side you take, it is or is not a Windows update issue. This is why we have to know the KB number to do our research.
C. I missed where you wrote why you suspect that.

There are very well worn reasons for Explorer to lock up. I'm unsure where you are in your courses or books on Windows 2003 so let's just say it's one of those areas I wish Microsoft would do better. Be sure to take the SHDOC.dll message verbatim to google and add in quotes "Windows 2003" to see what others have written up.

This is not a desktop OS so be sure to avoid trying what you try on say Windows XP to 8.
Bob

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Re: basics
by oneclick / December 26, 2012 11:55 PM PST

You're right Bob I have experience with Desktop OS's, viruses, etc. This experience is perhaps coloring my thinking. Only the owner and myself have access to the server. No one surfs with it, it's just a server with 12 clients.

Why was I asking about running SFC? Because so many things are not accessible, reminds me of a desktop that has had a rootkit change permissions and settings. For example, I can get to control panel, in details view lets say...but the first four items listed do not have identifiable icons, they are the Windows generic "I don't know what these are" icons and no text adjacent to them, the rest of the icons are there with text descriptions as normal. When I select add/remove it doesn't populate the list. So I can't look to see what updates have been installed. When I first logged on I was able to get add/remove to populate. In fact I removed software Yahoo Toolbar, Yahoo updater, Freeze.com, and some PC registry fixer that were not there a week ago. Ironically the owner has a Yahoo account and swears he hasn't downloaded anything. He also accesses the server from home with VNC mapped to a higher port, not 5900. Some things lead me to believe it may be viral or malicious, again desktop os experiences may be swaying this opinion.

The reason I was questioning the RAID condition is that the server will hang for a minute and eventually repaints the screen. For example when logging in, what icons are left on the desktop take way too long to display. Or I can click on something, with task manager up and see little if any CPU activity and then suddenly the machine catches up with the clicks. I've seen this in the PC desktop world when a drive has bad sectors or crosslinked files. They act really slow, not a lot if any CPU usage going on while it's waiting and then suddenly it's displayed.
Also I can see IE 8 open up in the task manager when I click on it and then immediately disappears from the process list without ever opening on the screen. Tried re-installing it and I get an immediate error after selecting run, install, and check install updates, then it errors "Internet Explorer installation did not complete"

Will try to insert a link to photobucket where I put a couple screen shots. not sure it's gonna work.
<a href="http://s1341.beta.photobucket.com/user/winonawhiley/story/27459" target="_blank"><img src="http://i1341.photobucket.com/albums/o755/winonawhiley/story/27459/thumb/large.png" border="0" alt="winonawhiley's Story"/></a>

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" the server will hang for a minute and eventually repaints"
by R. Proffitt Forum moderator / December 27, 2012 12:03 AM PST
In reply to: Re: basics

That one is a bit easier to answer. A server is not a client machine. It's job is to serve and uses such as logging in and the screen painting are at a very low priority compared to your average desktop.

I'm sad to read that someone used a registry fixer or cleaner on a server. I bet you know what the moderators here think of that.

I've never updated IE on any server beyond what is required for the server needs. It's a server and we'll only update the security items but not things any user would use since "it's a server."

I'd get rid of VNC too and slowly move the server back to being just that. A server.
Bob

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Update
by oneclick / December 27, 2012 1:20 AM PST
In reply to: Re: basics
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Sorry. Nothing I can use.
by R. Proffitt Forum moderator / December 27, 2012 1:42 AM PST
In reply to: Update

If you want to focus on a specific update I can do that. But the pictures are not very usable.

I offered why it's different from a desktop but it appears it is being treated as a desktop/client PC as well as using registry cleaners and more.

Let me be more blunt. Those registry cleaners often remove entries that are there for a reason. Later when some Microsoft update expects that entry and it's gone, you have to think or ask the horrible questions. One of them would be "Should Microsoft deal with entries corrupted or removed by registry cleaners?" My answer is no. We all wish there was some OS repair tool that could push it back to stock without disturbing user apps and files but we seem to be years away from that. Apple came pretty close to this feature.
Bob

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