BlindaGirl - I work at a company that currently uses Volusion for its ecommerce platform. I am the administrator for our mid-sized web store, and I'm so frustrated with Volusion that I'm finally looking for another platform to switch to - even though it will mean weeks of extra work for me to port everything over and get the new site set up, learn the new platform, etc. (BTW, we've been with Volusion for about three years).
Volusion is just awful. To be fair, they used to be better, but they have never been good at certain things, like tech support and documentation (their manual is unhelpful, doesn't answer a lot of basic questions, and is terribly written and edited - and it's huge). Their tech support is always busy, the waits are usually quite long, and when you do get someone, they're generally rude and impatient. Worse, they don't know what they're talking about (again, there are some exceptions - but this is true for most of the support reps I've talked to). I have frequently had to tell THEM about their own software. In some cases, when they don't know the answer to your question, they'll make something up.
As for the rest of it: The admin interface is not very user-friendly, and certain features (like multi-child products, the 'hide' feature, etc.) are so wonky that they are basically useless. There are many more examples, but I don't want to go on too long.
Probably the worst thing is that in 2008 (I believe), they moved their servers, and ever since, Volusion sites have been crashing repeatedly, and there's a ton of down time. Do you get credit for the time your site is down? Nope. Have they fixed this yet? Nope. Do they plan to fix it? Hard to say, because the last tech support person I talked to didn't even know about the issue. That's because they pay their support people so little, the turnover is crazy, and the new support techs get little to no training.
Finally - the straw that broke my camel's back was when I tried to generate a simple report: I wanted to see revenue year-to-date for a particular vendor (we sell products from over 200 vendors on our web store). Sounds pretty basic, right? How much money did we make, from Manufacturer X? Turns out it can not be done, unless I want to learn some advanced MySQL database programming and write my own query (assuming that would even work). That's what they told me I'd have to do. It's insane that I can't pull such a simple report.
Volusion is expensive, hard to use, and unreliable. Try this: Do a Google search on the phrase 'Volusion sucks', and read some of the search results.
Sorry this is so long - but I'm frustrated and don't want anyone to make the same mistake we did! I'm looking into 3dcart, Fortune3, X-Cart, Amazon WebStore, and a few others as alternatives.
Good luck - Sarah
is it any good?